Suitsupply New York Madison Avenue

Reviews, get directions and contact details for Suitsupply New York Madison Avenue

Address: 635 Madison Ave, New York, NY 10022, USA

Phone: (212) 259-0400

Website

State: New York

Zip Code: 10022

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

Reasonable prices for suits, but the store has poorly lit fitting rooms and is not actually a great place to shop. There’s no seating for spouses or if you need to wait around for quick alterations. The store is very much designed for style over substance. You have to try very hard to flag down staff even though there are so many of them, and good luck getting them to follow up once you’re dressed so that you can get alterations. I’ve had significantly better experiences with Indochino and would recommend checking them out instead.

 8 years ago (09-12-2017)

Suits was good, but the staff could definitely use some training in the customer service / warmth department. I don't think I've had to work so hard to get service staff to pay attention or get what I need.

That said: They knew their stuff, and the product is very solid. Alterations were done over the weekend. Everything fit very well post-alteration. Great value for the quality delivered; it beat out my J.Crew and Indochino ensemble solidly

 8 years ago (21-10-2017)

UPDATE: The regional manager reached out to me personally and was very professional. She offered me a refund for the alterations due to the miscommunication from the sales reps. While the selection of suits is great, I think Suitsupply needs to provide better training to their sales reps in regards to customer services.

Terrible customer service. On Thursday 9/7, I bought a suit from your Madison Ave location in NYC. The sales rep said the suit would be ready by EOD the next day. Around COB Friday 9/8, I asked if my suit was ready and the sales rep said it wasn't but would be ready by Monday 9/11. Today is Tuesday 9/12 and the suit is still not ready. I called the store, and some snooty sales rep with an attitude answered and begrudgingly checked on when I could expect the alterations to be done. She said it would be done tomorrow, Wednesday 9/13. I tried to explain to her what happened and that I need the suit by Thursday 9/14, but she hung up on me. I could've had it altered somewhere else by now.

 8 years ago (13-09-2017)

I give Joe 5 stars. I spent about $2k this week and your staff wouldn't open the door for me to pick up my alterations today. You called me with 30 minutes to get to the store. I did. You didn't let me in with staff looking at me. You were "closed". Will not buy from you again. 

 8 years ago (03-08-2017)

Great selection.  No discounts though.  Service is a bit snobbish

 8 years ago (12-09-2017)

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Suitsupply New York Madison Avenue

Reviews, get directions and contact details for Suitsupply New York Madison Avenue

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