Arbella Insurance Group

Reviews, get directions and contact details for Arbella Insurance Group

Address: 1100 Crown Colony Dr, Quincy, MA 02269, USA

Phone: (800) 272-3552

Website

State: Massachusetts

City: Quincy

Zip Code: 02269

Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: 8:30 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

Constantly overcharged, missed paperwork and they screwed up several months of automatic deductions, even though they had the same account info for years. This led to one late and one missed payment that were both their fault. No follow up, no phone call or anything. Just cancelled the policy without any notification after being a customer for almost 20 years. Do not use!

 7 years ago (03-02-2018)

My parents had arbella for over 20 years. They totalled their car and they only gave them a r ental for 7 freaking days.  When I asked the manager why only 7days, his response was 'I think that's plenty of time to buy a car. Really?

 8 years ago (07-07-2017)

Great place to work. Company seems to care. 

 8 years ago (09-05-2017)

Was in the process of renewing my insurance. When I was informed that your policy will not be renewed. 3 days after it had expired how nice.

 9 years ago (04-10-2016)

Horrible customer service.
Winter snow pile of 15-20 feet on top of car...melted/refroze/more snow from winter of 2014-2015. When could clear car, both mirrors had broken downward from weight of snow, causing dents and scratches to both doors. Tried to say it was 2 separate collisions...including the sidewalk side? Car was parked under snow. Damage is DOWNWARD not sideways. Took it to shop..shop agreed it was not collision but instead comprehensive from the weight of snow. Got appraiser to come out and look again, re-evaluate, and agreed...now it is 2 separate comprehensive claims, even though it is the same snow, so they can nail us for 2 deductibles. Shop and appraiser agree on pricing, call the adjuster..seems good to go even though this took almost 3 weeks. Car gets repaired in a couple days....
Arbella pays one side, not the other.
Calls, waiting, no paperwork, then finally a claim number, paperwork goes through..they issue a check - 1/7 th of the agreed cost (and meanwhile waiting a week for check to get there).
Call again...paperwork has to be redone. Wait another week for that. Shop won't release car until they get paid. Finally paperwork done, says check will go out Monday. It is now Friday afternoon and still no check.
Asked how much check was for...just to make sure it is enough...and it is still not right but if the check ever shows up, it is more than what we need to get car released but still...cannot do anything right. And now 6 weeks with no car.
WORST INSURANCE COMPANY EVER.
Multiple chances to do it right, correct mistakes...still cannot manage to do their jobs.

      
      
      
 10 years ago (01-05-2015)

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Arbella Insurance Group

Reviews, get directions and contact details for Arbella Insurance Group

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