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Ashley HomeStore

  1. Texas
  2. Fort Worth Furniture Store

Reviews, get directions and contact details for Ashley HomeStore

Story

Retail chain with a variety of signature home furniture, decor accessories & mattresses.

Address: 9100 N Fwy Service Rd E #140, Fort Worth, TX 76177, USA
Phone: (817) 346-4649
State: Texas
Zip Code: 76177


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Reviews
So far it's been good. I purchased a new mattress and base today and the sales person seemed knowledgeable and seemed to really care. My only issues were the rate changes. I would get quoted a price and the manager would change the rate several times. However, my sales person took care of it. Lulu is amazing! If you go to Ashley's ask for her. You won't regret it.
8 years ago (03-07-2017)
Extremely poor delivery service We bought a bed and a dining set for our home from Ashley. The delivery guy named "Roy" who wouldn't tell me his last name was extremely unprofessional. He parked on our freshly done driveway which was very recently done and left permanent tire marks on my driveway. I had over 10 deliveries from Weirs, Hemispheres, Nebraska and Rooms to Go and they would all park on the road and never on the driveway. Roy the delivery guy also refused to wear booties or take off his shoes -- he said it's Ashley policy. So I asked him come around the back instead of tracking mud all over the floor if he were to enter through the front door. Given the anatomy of my house, it would take extra 30 seconds to bring in the furniture through the back door. Roy refused to come through the back, called his supervisor but of course wouldn't let me talk to them. He then proceeded to take pictures of my house through the front door (which was very suspicious -- felt like he was planning to come back to do a burglary). I asked him to stop taking pictures of my house and he flipped and started yelling at me (to think that I actually paid for this service). He called his supervisor again who apparently convinced him to bring my furniture in through the back door. He and his colleague brought the furniture through the back mumbling and cursing. They then assembled my dining set in an extreme hurry and left. We saw immediately after they left that my dining table is unstable and wobbly. The bench was broken but they left anyway. I had to call Ashley back and start the long process of calling the technician etc. If you love your property please specifically ask that Roy not be the delivery person (I think he refused to give his full name because this is his track record) Roy is a tall African American skinny man in case he gave me wrong name. If he shows up at your house expect a ruined driveway, expect to get yelled at and be prepared for a lot of attitude and for god sake don't let him take pictures of your house. Update (5/17/17) : After the above incident, Ashley furniture reached out to me and made it right. They replaced my dining set with much better service. They also reached out to my contractor and worked closely with him to redo my driveway. The driveway is now done and looks pretty good. I did not expect this type of service after my original run in with Roy the delivery guy but they have done everything in their power to make it right and I am now pretty satisfied. Ashley gets 5 stars and my future business for sure.
8 years ago (19-05-2017)
First time shopping at an Ashley's. Store is nice and everything is displayed well. The sales associate "Braun" was great. Professional and friendly. He was quick and helpful when we had questions, but didn't lurk around us the entire time we shopped. Just the right amount of attention without being invasive. My wife and me ended up buying a master bedroom furniture set. Perfect experience. We'll definitely be coming back.
8 years ago (23-06-2017)
We were greeted upon entering the store and taken directly to the area which displayed the furniture item for which we were looking. We were provided attentive and professional service during our entire experience. The value for the money was also unequaled anywhere else we had searched so Ashley and their team won our business. Many thanks to Garrett and Bob for their help.
8 years ago (18-06-2017)
Great experience! Nicholas was patient and had an easy-going manner which was perfect for us! Since Nicholas was relatively new in his position, we loved how everyone pitched in to assist us and in answering all our questions. Mark was great mentor and willing associate, while Teresa was passionate about making certain everyone was taken care of. A great team!!!!
8 years ago (04-07-2017)
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