AT&T

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AT&T of Montpelier helps connect our customers with entertainment, revolutionary smartphones, smart home security and more.

Address: 89 Main St, Montpelier, VT 05602, USA

Phone: (802) 223-5061

Website

State: Vermont

Zip Code: 05602

Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews

First, I have never had a person answer the phone in the store. When I have gone in to the to get help I have heard the phone ringing with employees chatting with each other and no one answers the phone. 

Secondly, I have had some of the most difficult, rude, and dishonest customer service in this store. After getting a $200 trade in for a phone we spent $100 in the store and asked the other $100 to be put onto our bill as a credit, and were told it was. I did not see the credit on the next bill so I went into the store with my receipt and the person working denied that there was ever even a trade in credit. I had it on my receipt. I spent about 20 minutes talking with the guy and he continued to say either there was no possible credit, that its not possible to do in the store, and finally that I had in fact spent the entire $200 credit in the store and had no other credit left. I continued to show him my receipt and he wouldn't believe it. I called the ATT 1-800 number and they put the credit onto my account within a few minutes. 

It is stunning to me that this store is able to stay open.

 8 years ago (20-01-2018)

Had an to pick up an online order. Was skipped in que. Took 45 minutes of waiting for 2 minutes of picking up my order. 

Could've had a better time.

 8 years ago (31-07-2017)

Salesperson fixed my messed up phone charger port for free when he could have told me it was broken and tried to sell me a new phone instead. A pleasant surprise at this sort of store :)

 8 years ago (05-09-2017)

Above and Beyond! Have gone in over the years for service and recently moved a personal plan to a business account. The process was smooth and much better than had I called into the Customer Care (as I have done before). We're now getting a better deal, have more control, and keep getting great, personal service. Good luck getting the same from Verizon.

 9 years ago (13-01-2017)

Sales rep lied to us went back and was told he was fired for lying and said tough luck

 8 years ago (03-12-2017)

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