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AT&T

  1. Pennsylvania
  2. Pennsylvania Store

Reviews, get directions and contact details for AT&T

AT&T

Story

AT&T of Monaca helps connect our customers with entertainment, revolutionary smartphones, smart home security and more.

Address: 1 PA-18 #571, Monaca, PA 15061, USA
Phone: (724) 775-9690
State: Pennsylvania
City: Monaca
Zip Code: 15061


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info
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Reviews
Went in and bought a flip phone for my talk and text (only) plan. Realized it was not for me, plus the T9 feature was messing up, really messing up. Called the store only 6 hours later and was told too bad, $45.00 restocking fee, while I only paid $ 60.00 for the phone. The guy was completely unsympathetic, could have cared less. I understand he was following rules, but he did not try whatsoever to work with me. It was simply "Too bad for you". People go to AT&T in Beaver Falls!!! They will work with you, or at the very least make you feel like they care.
7 years ago (10-01-2018)
IfCalled ahead to make sure the promotion I wanted was still happening! Was told it was still available. Went up and waited for over an hour to found out I was giving false information and the promotion was know longer available! Great way to waste a Sunday!
7 years ago (25-02-2018)
Worst costumer service I have had in a while. I was there a couple days ago to add a line and get a new phone for it. When I didn't know something Susan laughed in my face because I didn't know it. Then any time I said something she under minded me and maid me feel like I didn't know anything. I ended up leaving and going to another store to get what I needed. I have never been so humiliated in my life and I will never head back and she was a aggressive and cocky sales person. No one likes those types of people.
7 years ago (04-09-2017)
Associates have awful attitudes. I'm in customer service and I was completely shocked on how they treated me. I pay almost 400$ for 3 phones and when the service is terrible and I went to address the issue or see how much it was to get out of my contract if need be they gave me a smug attitude and none the less basically said go ahead and leave. No quality service
8 years ago (20-12-2016)
Overall this at&t store has everything you could except -maybe more. Great selection of devices for mobile and home. However. The past 3 times I've been at this specific location I been treated like a degenerate. They have numerous employees working at all times; even though you are going to wait at least 15-20 minutes to be waited on. No one at this store has any way shape or form an ounce of politeness or empathy. Literally, all of them function as debauched machines with no emotion or consideration for the customer. The management is egotistically shadowing people and many times jumps into a situation to reiterate when a customer is wrong. This leads into frequently belittling customers for lack of knowledge on products or terms of services agreement's regarding their contact. I had a problem with my mother's sim card which turned into a hour and a half of my time just thrown away. I new what the problem was but the first person insisted with running the gambit of checks -never taking into consideration my claim to the issue. While waiting, I overheard a older women with another employee that was having a issue. I politely said "excuse me" ,then informed the women a point of advice. Immediately, my friendly gesture was greeted with misinformation on the subject, suppressing any options for this womem because I was wrong. Well, in the end I was right. While still waiting, I called corporate at&t and got a customer service rep on the phone and she validated my statement. I told her what happened and she took down the names of the employees and called the store directly to speak with management. Again, this is for this store in particular, not at&t as a whole. In the end, the guy came back and told me they couldn't do anything for my sim card. Again, thus was false. Do yourself a favor and shop online or go to another store. I will not, or ever return to this store for anything! I never in my life seen so many people treated poorly and business conducted this way over and over again.
8 years ago (06-08-2016)
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