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AT&T

  1. TX
  2. New Braunfels Electronics Store

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AT&T

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AT&T of New Braunfels helps connect our customers with entertainment, revolutionary smartphones, smart home security and more.

Address: 2802 Ih-35 North, Ste. D, New Braunfels, TX 78130, USA
Phone: (830) 625-4499
State: TX
Zip Code: 78130


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Reviews
Not satisfied with this store!!! My mom and I went over there to switch phones and had to wait in line. ( That wasn't the problem) the problem was that one one workers told us that if my mom was going to stay with the new phone, they were going to charge her 300 dollars! And it was a warranty claim! They never told us that! That told us that we had to start the claim again with Samsung , send both the new and old phone and wait again for another one! We had to go to the one store in Selma in order to get it done. The Selma store treated us great and actually looked through our account to see what actually happened! We are very happy with their performance and will be going there from now on!
8 years ago (19-08-2017)
Great service. Great people. I came into this store for a SIM card and left saving $30 they also gave me HBO for free. Literally the best experience i have ever had with this compamy.
8 years ago (23-07-2017)
The service here is extremely exceptional. I was helped by a young man who was extremely courteous and professional. They also saved me so much money on my cable. Will definitely keep coming back!
8 years ago (23-07-2017)
Honestly, I cannot believe how horribly this store has treated us. I don't even have the energy to go into the full story right now since we've been dealing with a specific issue for 8 months now (not including other bumps we've run into along the way), but basically, I turned in my iPhone 6 as a part of the promo they were doing (which by the way, we were initially SORELY misinformed about by a sales rep who made all sorts of false promises). Thankfully, I kept the receipt because a few months later they were claiming we hadn't turned the phone in and weren't crediting our account the amount owed for the trade in. I took the receipt in and kept a picture of it on my phone and they said they would resolve it... yeah... last month, we made the decision to switch to Verizon in light of all the issues we'd been having with customer service and cellular service. Before doing this, my husband went and spoke to an AT&T rep, Brittany, who assured him that we could still get the credit from the traded-in IPhone 6 after porting our numbers over to Verizon in the form of a MasterCard or something of that nature. So, we went ahead with the switch and have been super pleased with our new service. Today, we wanted to check in on the issue with my old AT&T phone to see if the case had been resolved or not, and I was astounded (though I guess I shouldn't be anymore) at the incredibly inconsiderate customer service we received. We were lied to and told this issue could not be resolved since we had no account to credit to -- we were told this by Alex and also told by her that the manager, Mashira Boyd, could not take even a moment of time to speak with us personally. After considering what else we could do to resolve this, we were about to call the police to file an official report, but decided to call into AT&T customer service ourselves before doing that. On this call, we were informed by a rep who spoke to his manager and let us know that we would be getting a refund to the card on file in 3-5 business days. Absolutely ridiculous. Thank you Roy. No thank you, New Braunfels AT&T store. I will never again purchase or support AT&T unless I am convinced that I will never again be mistreated like this.
8 years ago (20-05-2017)
I will forever come back to this store. Super helpful and amazing. Love love love them!!
8 years ago (23-07-2017)
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