Audi Naples

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Address: 601 Airport Pulling Rd S, Naples, FL 34104, USA

Phone: (239) 302-3286

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State: Florida

Zip Code: 34104

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Reviews

Audi of Naples is a beautiful dealership, the  management helped with options for incentives and treat you with personalized service. Luis was the best as my sales person,  he went above and beyond with time & giving  attention to detail, as well  introduced options for purchase. He has been wonderful with follow up as well. Luis is Friendly and professional, a all around good guy. Keith in Finance was very friendly and made the close simply. Will definitely do  business with Audi of Naples again

 8 years ago (08-10-2017)

On two separate occasions I have brought my 2001  TT convertible in for an expensive repair (once for A/C service/diagnosis and once for a grinding drivetrain sound). Upon return, the presenting issue was not fixed, both incidents could have been addressed before delivering the car back to me by a simple test drive. So...
1) If they did a test drive, then either the test driver was incompetent or dishonest (or both).
2) They may have not done a test drive, which is incompetent.
3) They like to bait-and-switch, by omitting information to get people to agree to a lesser-costing repair, knowing that if they "find" another repair, people are more likely to say, "Oh, just go ahead and fix it" rather than taking more time off work to bring the car elsewhere to get the job done correctly.

Whatever the case, I'm now $1,300 lighter in my wallet and my car still has the presenting problem they misdiagnosed.

Had I test-driven the car before paying, I would not have paid.
I encourage anyone dealing with them to test-drive their car before paying.

Andrew Pierce

 8 years ago (28-09-2017)

I bought an almost new, low mileage A3 e-Tron at an incredible price.  Katherine sent me a video look-over of the car as I'm a few states away.  She was very straight-forward and upfront and we agreed on a price in less than 30 minutes.  Keith put all of the paper-work together in one day, talking to me repeatedly throughout the day to get everything set to buy a car remotely and have it licensed in my state of residence.  After the paperwork was completed, Marcella kept me updated throughout the rest of the process of getting the car ready, finding a transport truck to deliver it, making sure that I received everything, that I was fully pleased with he process, and answered my questions about how to set a few things up.

 8 years ago (15-03-2017)

Luis made the car buying experience a pleasant one. Even though we were not sure what we are looking for, he was extremely patient to listen and then show us all the options until we found the perfect car for us. Along the the way his happy and non-pressure approach was refreshing. The experience and knowledge of all the cars helped us make an educated decision and he took all the time to explain every function of the car after the sale. The first time we actually enjoyed buying a car and dealing with process. Keith explained all documents in detail and efficiently helped to finalize the transaction. 100% satisfied.

 9 years ago (24-10-2016)

Outstanding customer service, professional and efficient.

 8 years ago (20-10-2017)

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