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Avalon Ace Hardware

  1. Florida
  2. Doctor Phillips Hardware Store
  3. Fairview Shores Hardware Store

Reviews, get directions and contact details for Avalon Ace Hardware

Address: 14807 E Colonial Dr Unit 136, Orlando, FL 32826, USA
Phone: (407) 382-2007
State: Florida
Zip Code: 32826


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Reviews
If you need good guidance when purchasing a Stihl chainsaw avoid this store. We went to this store to buy a Stihl chainsaw. We were concerned with buying a saw bigger than we need, but we needed a big enough saw to handle the job. We talked to a sales rep explained our situation and asked for a recommendation. The saw we bought was the smallest for the 3 saws. After using the saw it turns out that it's not big enough and there is no remedy and the dealer can't fix the situation. I don't feel like we got the guidance we needed when we were purchasing the saw. I wish I knew what I know now before ever walking into this store. Part of the reason to buy a Stihl saw is that you can only buy them from a knowledgeable dealer and you are supposed to receive better service and guidance. Otherwise we would have bought a saw from a competitor online for less.
8 years ago (16-11-2017)
Two reviews in one post! Five weeks ago it was Willie who stood out with his service. Based upon a phone call he pre-identified the Small socket head metric screws that I needed. When I arrived we went right to them. Fast and easy. Today it was Kaylee who located the narrow rope I need to replace. That too was quick and easy, however when I got home I did not have the old piece I was replacing, that I had taken with me. Called back to Ace Avalon and explained this to Kaylee who offered to look in the aisle I was last in. In ten minutes she called back to say she found the old piece, and told me she would hold it at the register for me to pick up. In these two incidents I spent a total of $4, but they treated me like I was spending hundreds. When ever I do need something that costs hundreds, I will purchase it at Ace Avalon because their service has earned them my business.
8 years ago (31-08-2017)
Really disappointed that we were not allowed to return an item bought at a winter park ace hardware. The cashier was unempathetic. Customers should be able to expect the same level of service in all ace hardwares.
8 years ago (16-09-2017)
clerk/cashier went the extra mile to help me re-secure my Ace Rewards Card which I had lost. Now I can shop and be happy when I use my rewards card.😃
8 years ago (07-08-2017)
I want to say how immediate the response was from FRANK at the Avalon store location. Last evening I rented a pressure washer and when I got home to use it the 50 ft hose had a leak - needless to say I could not continue with my project. The first thing in the morning I received a call and an email from Frank that he would be bringing me a replacement hose and extend the rental time. This is what small business is about and I'm glad to see a business like this in the community (this kind of service is much appreciated and that I hope other business will follow). Thank you Frank for your immediate response
9 years ago (06-09-2016)
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