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Reviews, get directions and contact details for Banner Estrella Medical Center

Banner Estrella Medical Center

About

Welcome to Banner Estrella Medical Center, where we are committed to providing you and your family with excellent care and service.

Story

Banner Estrella Medical Center was built in 2005 in west Phoenix to meet the health care needs of a growing West Valley community.

A full-service medical campus, the 305 all-private bed hospital offers an array of medical services, including heart care, emergency services, general surgery, weight loss surgery, medical imaging, orthopedic surgery and a comprehensive maternity services program.

We have received Magnet® recognition from the American Nurses Credentialing Center for excellence in nursing. This designation is a testament to the innovative, safe and thoughtful care our professional nurses provide patients every day.

Banner Estrella also offers and encourages the use of complementary therapies, such as pet therapy, aromatherapy, spiritual care, Reiki Therapy and classes on relaxation techniques. Our hospital is designed to provide a soothing, healing atmosphere for both patients and their family members.

Our second patient tower opened in March 2014 and, upon full built-out, adds 144 beds to the campus. It also expanding surgical, obstetrical, imaging and doubles the size of the hospital's Emergency department.

Address: 9201 W Thomas Rd, Phoenix, AZ 85037, USA
Phone: (623) 327-4000
State: Arizona
City: Phoenix
Zip Code: 85037


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Reviews
I gave birth to my son here. The delivery nurse and my doctor were awesome during labor. After delivery, things went south. The next nurses to care for me and my son were rude and cold. I was not producing milk and my son was crying for hours due to being hungry. One nurse told me to just try and make him suckle for 15 minutes and still I was not producing any milk. An hour had past since my son was birthed and I had to keep pleading for the nurse to bring me a bottle because I was not producing. She told me she would go to lunch first and bring it to me after her break. Finally I peaked out into the hall and asked a random nurse if she would be kind enough to help me and she provided me formula within 5 minutes of my request. As I was feeding my son, the other nurse walked in and had the nerve to ask who had given me formula. Also when I was getting ready to check out of the hospital the nurse kept asking me if I had any other clothes for my son as he was wearing the one piece provided by the hospital since the outfit I brought for him had gotten spit up on. When I said no, she walked away annoyed. this being my first child, I was unsure if I had properly strapped him in his car seat and asked the nurse if I he was secure enough. She didn't say anything and continued to watch as I tried to get it right. when I went to pick up the car seat with my son in it she shooed me aside and tightened my son's straps without a word. It really made me feel like I was a burden. Seemed like the nurse was having a bad week and taking it out on her patient. Delivery nurse and Doctor get 5 stars. The nurses after them, horrible hospitality. This was in July of 2016. Didn't bother to leave a review about it then but don't want any other mamas getting treated that way.
7 years ago (09-03-2018)
These comments & ratings are insane! I came in Sunday night and was induced with our second son. Let's start with Labor & Delivery. Our NURSES are MVP'S, every single one of them. They were so compassionate and wonderful, my epidural started to leak, so I could start to feel the pain and boom! Staff was there in a flash to fix me.. NOW let's talk Delivery! My nurse & husband, delivered my Son!!!!! And it was great! My son was NOT waiting on my Doc to get in there. (Also, L& D was superrrr busy) When it was time for me to push, my nurse was patient, calm and caring. This is the first labor and delivery out of my 4 children, that I was not injured or baby in any way!!!! Recovery, well hello! I'm not surprised to have to tell you but staff was once again amazing. They helped me from everything to cleaning up, food, responsible pain management (non narcotic) and breast feeding! (I've never gotten to breastfeed before!) Thanks Lactation Consultants! This place is amazing. They give you what you give them. All the respect & kindness in the world. Thanks Banner!.
7 years ago (13-02-2018)
Please do not go and deliver your baby here. I had a C-section here and was treated with just the most disrespect. As I was having contractions I was told by the nurse who admitted me I was going to start being violent and start to say bad words to the staff. But in fact I stayed calm and only made noise when I felt pain. My c-section went great but as soon as I got my room the day shift assistance nurse was no help and only two hours after I got my room she tried to have me walk with no support from her. I got so unbalanced I end up throwing up and starting bleeding.. my sheets where not changed for the 3 days I was there and had to basically care for my self because when trying to get help to get up i didn't have anyone come in for about an hour.. not to mention my information was given to another patient and I was given hers which is a big hippa violation... this hospital is just awful. Lots more happened but not enough room to write...
7 years ago (08-02-2018)
My 7yr old had been sick all night with coughing and a sore throat so I took her in to the ER. We sat in the waiting room for 6 hours. We weren't called back sooner because she wasn't running a high fever and the ER is based on "priority".... Well guess what? It WAS a PRIORITY FOR MY 7YR OLD AND FOR ME for being up with her most of the night. This was the first time I had ever been to this ER and I will never take my child there again. Your practices when it comes to children are unforgiving. Worse service I have ever encountered. I have never been to a Banner with such poor service as yours. I will spread the word to everyone I know about how poorly we were treated.
7 years ago (08-01-2018)
Amazing staff made me feel very welcome and took care of me to the best of their ability. Not too impressed with some of the timing estimates as they were often underestimated or took twice as long as we were told. Otherwise everyone was very friendly and helpful with treating me for multiple issues over the last few months and with the birth of my baby. Very impressed with how they handled most of my questions and even offered pamphlets if they couldn't find an answer/ if I had more questions than they could answer at the moment and offered AMAZING recommendations for doctors when I asked them to. Definetly much better than experiences I've had with hospitals in the past as they actually took the time to answer my many questions and explain my medication to me.
8 years ago (14-11-2017)
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