BB&T

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Address: 11100 Carolina Pl Pkwy, Pineville, NC 28134, USA

Phone: (704) 542-2741

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State: North Carolina

Zip Code: 28134

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Reviews

The "express lane" is so far from express! The older lady running the drive thru is the slowest and most unknowledgeable person I have ever dealt with at BB&T!! I have never had to have my husband with me to cash or deposit a check and she refused to do it without him there, then after I told her I always cash or deposit his checks without him, she asked who does that for me!!! She does!! It took her almost 10 minutes last time I cashed a check there because I remember complaining to my husband that night about how long it took her to cash his check. No wonder there are never any cars in the drive thru, I sure won't be back there! Horrible!!! 

 9 years ago (14-02-2017)

Always extremely slow. Drive through should be quick being the only person in line but takes a very long time. Need to hire more people!

 9 years ago (15-12-2016)

Going back to Wells Fargo this bank sucks !!

 8 years ago (13-10-2017)

BB&T never seems to quit amazing me at how bad their customer service can get. I was simply trying to deposit money into my checking. I go to give the teller, Cathy, my card and before I say anything she says here is a deposit slip. I normally give the teller my card and the money and don't need to fill a slip out, but that wasn't a big deal. Then while on the phone with her power company or something about a bill she didn't pay, she starts taking someone in the drive through. I wait patiently, she still talks on the phone while taking care of the person who arrived after I did. Then what got me was when she still never turned around after literally 7 min waiting there. I just walked the atm and deposited my cash that way. Anna is the only personal banker who will actually help, BB&T employs unmotivated people who are for the most part rude, unhelpful, and overall a pain to deal with. Will be closing my account as soon as my next direct deposit hits. 

 10 years ago (08-12-2015)

The employees were helpful.

 9 years ago (04-12-2016)

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