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BB&T

  1. McAlpine
  2. Pineville Bank

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BB&T is one of the largest financial services holding companies in the U.S. with approximately $209.9 billion in assets and market capitalization of approximately $29.5 billion as of Dec. 31, 2015. Based in Winston-Salem, N.C., the company operates 2,139 financial centers in 15 states and Washington, D.C., and offers a full range of consumer and commercial banking, securities brokerage, asset management, mortgage and insurance products and services. A Fortune 500 company, BB&T is consistently recognized for outstanding client satisfaction by the U.S. Small Business Administration, Greenwich Associates and others. BB&T has also been named one of the World’s Strongest Banks by Bloomberg Markets Magazine, one of the top three in the U.S. and in the top 15 globally. More information about BB&T and its full line of products and services is available at BBT.com.

Address: 7521 Pineville-Matthews Rd, Charlotte, NC 28226, USA
Phone: (704) 954-2095
State: North Carolina
Zip Code: 28226


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Reviews
The tellers are great,they know you by name ,they could use some help to speed up the wait time .but they do a good job..
10 years ago (29-01-2017)
Having an account with this bank, I called it to get some information. Was put on hold and after 16 minutes of waiting, and no one came back on the line to check, I hung up. Awful Customer Service!!
10 years ago (29-12-2016)
Love BB&T but this is the absolute worse Branch. I have gone here almost every week day for YEARS because of my company and I cant get a money order FOR THE COMPANY. The wait is always long. Typically 2 tellers and sometimes even one of those is missing. The Manager does not encourage customer satisfaction at all. For the forth time they put the money in the wrong one of our accounts and our branch which is wonderful (Indian Land) had to fix it. If it wasn't for upper management and Indian land we would of dumped them 2 years ago when things started to really change there. Here is hoping they open a new branch close by.
11 years ago (29-05-2015)
You might as well not even go to this BB&T for any branch banker help. Soumaya told me without any ID I would have to wait 3 days to get a replacement card in the mail, unfortunately when my wallet got stolen I didn't have any other form of ID. I had gotten a replacement using my social and security questions at another BB&T before so I knew it had to be possible. I tried to explain I needed to get new cars for gas in my car and she still said "I can send you one in the mail" it was like dealing with customer service over the phone but worse. I then promptly took the money I could out of my account, out the gas I needed into my car and drove to another branch where I was able to get a temporary card just with giving them my social and answering security questions. What would they make you have security questions for anyway, obviously she didn't want to work with me or didn't believe me which in my opinion is rude and unprofessional.
11 years ago (08-12-2015)
If I could give this bank a 0 I would. Horrible customer service, not to mention SLOW AS HECK. The manager doesn't act like a manager at all, rather as a brand new employee. Do not go here.
11 years ago (25-01-2016)
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