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BBVA Compass

  1. Kingwood
  2. Kingwood Bank

Reviews, get directions and contact details for BBVA Compass

BBVA Compass

Story

BBVA Compass offers innovative and industry-leading products and services with a focus on providing customers with financial solutions to fit their lifestyles. BBVA Compass is a Sunbelt-based financial institution that operates more than 650+ banking branch locations including Texas, Alabama, Arizona, California, Florida, Colorado and New Mexico. BBVA Compass ranks among the top 20 largest U.S. commercial banks based on deposit market share and ranks among the largest banks in Alabama, Texas, and Arizona. BBVA Compass has been recognized as one of the nation s leading Small Business Administration (SBA) lenders, earning Lender of the Year honors. 2015 BBVA Compass Bancshares, Inc. Compass Bank is a Member FDIC and an Equal Housing Lender. BBVA Compass is a trade name of Compass Bank, a member of the BBVA Group.

Address: 2707 W Lake Houston Pkwy, Kingwood, TX 77339, USA
Phone: (713) 867-1147
State: Texas
City: Houston
Zip Code: 77339


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews
We walked in and one of the staff members told us to wait. Even though we were the only ones there, we were aware that they could have been busy with other things, so we showed respect and waited. While we were waiting RIGHT IN FRONT OF THEM, a man came in, walked up to them, and the same staff member who told us to wait earlier, immediately asked him “how can I help you?”. So they helped him first instead of us..okay..rude. Well after he left, we were STILL WAITING. Finally when a staff member was about to help us, she picked up the bank’s phone and left us hanging without telling us anything at all. A simple “please hold on for a second” would have been nice. We had to wait for more than 10 minutes. The TWO OTHER staff members were AVAILABLE, so I don’t understand why one of them could not help us OR why one of them could not pick up that phone call. They tried to avoid eye contact with us(looking down and not at us) which showed that they did not want to help us at all. One of the staff members that was OBVIOUSLY AVAILABLE was avoiding eye contact and was walking left and right behind the desk AS IF she was “busy”. We left without saying anything just as they said nothing to us. I love BBVA Compass and I’ve been a customer for 17 years, but the staff members there need to be taught manners. I guess they weren’t trained properly. So to the staff members who will be reading this, fix yourself or you’ll be losing customers in the future. I’m saying this for your sake.
7 years ago (08-02-2018)
Love this bank!
8 years ago (12-08-2017)
very nice people
10 years ago (13-04-2015)
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