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Bergamos Retreat

  1. Texas
  2. Texas Spa

Reviews, get directions and contact details for Bergamos Retreat

About

An oasis at your fingertips. Seek serenity at Bergamos luxury spa retreat

Story

Serenity, delivered.
Spa & salon treatments that go above and beyond.
It’s the feeling of that first cup of coffee in the morning. Of putting your feet up after a long day. Of completely unplugging and knowing everything will be taken care of. At Bergamos Retreat, we specialize in providing the most innovative, restorative spa and salon treatments -- so much so, that we guarantee all of them.

Address: 313 E Edgewood Dr, Friendswood, TX 77546, USA
Phone: (281) 992-3775
moc.taertersomagreb@aps
State: Texas
Zip Code: 77546


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info
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Reviews
Nicole massaged me for 50 minutes. She was nice, kind and professional. The ladies at the front desk were nice. I plan to visit again soon. I noticed that a new building is coming in 2018. I'm excited because the spa is a little dated.
7 years ago (18-08-2017)
Came to have brows done by Alison since she moved from Lavish. Love Alison but I really did not like the way my daughter and I were treated in the reception area by the front desk clerk. She was really very rude.
8 years ago (17-01-2017)
I went to this spa last Monday as a treat from my husband who purchased a spa finder gift card. I called the spa to make the appointment and asked them about using the gift card. They told me it had to be used in one use and I had to bring a copy of it in. Great. I asked for an escape journey. The lady booking me gave me the description and the price. I said I thought it came with a pedicure and the price was $235. She confirmed and booked me. When I arrived, I was ushered to the back after a short wait while the front desk was dealing with a computer issue. Massage and pedicure was great. However, when I went to check out after my services, they wanted to charge me $50 extra because I had booked a "package" and their policy was that I couldn't use the Spa finder gift card on the package. This caught me off guard. After a long discussion, the front desk couldn't do anything about it but told me they'd speak with management and call me the next day. I was in tears. This was my first mom's day off since my child was born over a year ago. I had to pay the full price if I wanted to use the gift card. Management just called me. They told me it's on their website (their website doesn't say anything and their spa finder description says "Note: Some rules and restrictions may apply when using your Spa Finder Gift Cards or Certificates") and everyone had been trained to inform me of that. They didn't or I would have picked a different service. I didn't even get the full pedicure. I only got 60 minutes rather than the 75 minutes that's advertised for the full price. I read their website prior to booking. I read spa finder's terms and conditions prior to booking. I disclosed my gift card when booking and even asked if that was the correct price and was told yes. I don't know what else I was expected to do. I would have given the front desk the gift card before my services if I would have been able to check in normally. The manager that just called told me I was getting upset and that I got upset with her front desk lady (yes, I was in tears) that that she didn't appreciate it and told me she's wasn't discussing it. I'll admit I yelled at this point before hanging up. I'm so disappointed. Sadly, if they just would have refunded the extra $50 to another gift certificate, I would have asked my husband and my family for gift cards for another spa day. As it is, the manager insinuated I was a liar. So much for relaxation. ETA: I posted a response to the owner’s response; however, after reflection I’m replacing it. I have no problem with their policy. My problem is with the nondisclosure of the policy, which was deceptive because it was undisclosed with the advertised prices, websites, and when specifically asked when booking. Could I have handled the situation better? Yes, both I and the company could have handled it better. I was blindsided at the checkout with the undisclosed policy. The nondisclosure was deceptive and wrong, which the company seems unwilling to admit. I mentioned in my original review that both my services were good. I tipped because I didn’t want to penalize service providers. The company’s agreement with Spafinder is irrelevant. Their own computer issues with another customer during my arrival was the cause of the certificate not being presented then. I posted the review because other potential customers deserve to know the policy and management’s response to the situation. I also don’t appreciate the owner's egregious mischaracterization of both encounters, which isn't surprising given the way they chose to handle the situation.
8 years ago (24-01-2017)
I do enjoy my visits to the Spa and have had facials, waxing and a pedicure. I like the hot and cold pools and have never had an issue with the cleanliness of the facilities nor the amenities provided. I find it relaxing and very much a treat. I do think the prices are too high though...$60.00 for a basic pedicure without wax or hot rocks or even foot/leg massage is ridiculous however even with the zero gravity chair. I will stick to just the treatments that are worth the money to me and just enjoy the moment.
9 years ago (26-02-2016)
I have been visiting this spa for a few years now. That should tell you something:) I have always been impressed with the level of service offered to me at this Spa Retreat. It truly is a retreat and I often re - treat myself. Ha. Seriously, Alexa is awesome. She is professional in every way. Bergamos did a good thing by hiring her. I look forward to more and more visits for years to come....as long as it doesn't get too expensive.
9 years ago (04-02-2016)
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