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Best Buy

  1. Michigan
  2. Michigan Electronics Store

Reviews, get directions and contact details for Best Buy

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Best Buy - Dearborn

Address: 16221 Ford Rd, Dearborn, MI 48126, USA
Phone: (313) 240-6655
State: Michigan
Zip Code: 48126


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 8:00 PM

Update Info
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Reviews
My phone was dying and I needed to run a bunch of errands for work and I was a good hour away from my apartment. I went to Best Buy to get a battery charger. One of the employees found me exactly what I needed and more. I got a really great deal on a portable battery bank that is able to charge both my personal phone and work phone simultaneously, and multiple times. Made my day much easier to get work done.
7 years ago (13-01-2018)
They insured me that I will receive my order. I did receive exceptional Customer Service. The office was managed well. The staff did their duties. They maintained the crowd well. All the employees. Handled guest complaints also. After my order was complete I was glad and I didn't have to question why I bought my item. They made sure my credit cards balanced was right by checking my identification. The customer Service did a great job Assisting me. They took the time to track and find my item I didn't have to make claims for lost or missing package. When I left store I was well pleased all the with staff
7 years ago (20-12-2017)
Poor customer service to be honest. I ordered a phone and got a text message 10 minutes later saying that my product is ready to be picked up. But then in the queue, I had to wait for around two hours to checkout just because the two customers ahead me took an hour each!! While my checkout took 2-3 minutes only! They could have easily released me since couple of checkout counters were empty and several stuffs were just roaming around. Stuffs here need to be more organized. You can not spend an hour selling your product when other people are waiting in the queue.
7 years ago (26-11-2017)
Ive been a customer here for a long time, they used to be amazing. Now, I recommend you stay away from this location. You get more use from an amazon search bar than you do from any of the Best Buy staff. It took 3 people and over an hour to figure out what I needed to hook up 2 monitors to a surface pro. I wouldn't even be upset except after everything I left without making a purchase because the guy helping me finally realized that the monitors I wanted were out of stock. At least everyone is cheerful and seems to love their job. But than again who wouldn't, the place seems like a large playground for the entire staff. Maybe I'm being to harsh but I shouldn't have had to gp through this. When you go to an electronics store you expect to deal with a knowledgeable staff who can answer your questions and maybe even know where the product is located in the store.
7 years ago (13-10-2017)
The workers here are really helpful. They also have outside reps that help and are really nice, I talked to the hp rep and Apple rep and they bout are great
7 years ago (22-01-2018)
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