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Best Buy

  1. Washington
  2. South Prairie Electronics Store

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Best Buy - Federal Way

Address: 31601 Pacific Hwy S, Federal Way, WA 98003, USA
Phone: (253) 945-0073
State: Washington
City: Federal Way
Zip Code: 98003


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 8:00 PM

Update Info
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Reviews
I have always thought of Best Buy to be a good company and the best place to go for a wide selection of electronics products. This location does not live short of that. Employees are always helpful and knowledgeable about their departments. I also appreciate that they price match as their prices aren't always great.
8 years ago (26-11-2017)
Beginning with the staff activities were uncertain because after locating my intended purchase item: someone expressed help on the way but no one came until 15 min later. Had to ask another rep for the assistance to see if the item was right. No one had gotten the message before that time to my dismay. The associate had to be hail to come to my aid because they didn't know anything about my questions before hand,
8 years ago (22-12-2017)
A quick Google search of the model number and I learned that Best Buy, charging more for open box that someone took home, used and returned than other stores charge for brand new factory sealed, was not going to be the BEST BUY. I took my money and spent it elsewhere and I didn't have to spend a ton of money to get a MUCH better computer, MUCH better deal, and better service. Horribly unfriendly staff, couldn't even find salespeople two days before Christmas. Today was the last time ever entering Best Buy's stores. They can't even teach their people how to treat customers?
8 years ago (21-12-2017)
Who wouldn’t like to shop at Best Buy? I bought most of my electronics from here for many years. My first TV, DVD, and Boom Box were from here. However, I am unhappy with my recent experiences. About a week ago, I bought an over the range microwave and a clothes dryer from Best Buy. I regret that I did not try Lowes first. Best buy has many great people in sales, and their call center operators are exceptional with customer care. Yet there is clearly some room for improvement in their system. When I bought an open box Samsung microwave from Best Buy at Northgate, I was told that it has all the parts and accessories. I came home then found the mounting bolts and brackets were missing. I was able to reuse the brackets from my old Whirlpool, but I could not use the same mounting bolts due to the size difference. I called the Northgate Best Buy, but the sales associate aplogized then told me to return it to the nearest store which was this Best Buy. All I needed were the bolts so I called Federal Way Best Buy to see if they keep any mounting bolts, but they didn't. They told me to return it and buy a new one. However, they did not even have the same microwave in stock so I had to get it from their warehouse in Kent. I asked if any discount can be offered for all the trouble I went through that day, but the manager refused. I was told that I might be able to find some bolts at Home Depot or Lowes in their hardware section. I already knew that Lowes had the same microwave, and I had 10% coupon from them. So Instead of going to the hardware, I went to the appliances. I found that they were selling the same microwave for $30 cheaper, and I was still going to get 10% off as well. In the end, I didn’t even have to buy the microwave because the salesman gave me the Samsung mounting bolts for free. Right now I am waiting for the Best Buy delivery team to deliver the dryer I bought about a week ago. They were supposed to be here between 12:00-4:00. Around 3, I received a phone call saying that they will be here between 4:00-4:30. It's 5:40 now. They are not here, and there is no communication about this delay. I need to leave home now, and I am going to request refund. I am planning to buy the same dryer at the Lowes. I know that I will be able to get 10% off with their coupon and their installation cost less. Hopefully, they deliver on time. ————————————————————— I am editing this review at the end of the day. I called Best Buy while driving, but I was not able to get the refund. The dryer was “in transit” in their system. At 6:30, a lady from delivery called me and explained the reason for the delay. She apologized and gave me a $50 gift card. Delivery guys came at 7:30. They apologized and shared the trouble they went through which was understandable. Hopefully, someone from Best Buy reads this and make some efforts to bring changes in their system. All sales people, operators and delivery men were nice, but the manager at this location may need re-education from the company.
7 years ago (13-02-2018)
I bought a Kenwood radio at 3pm ,few hrs later when I opened the box I found the radio was old,the nob missing,scratches,broken,and the harness was not fitting. When I returned it at 7pm they told me there was nothing that they could do since the serial number didn't match and it was my fault.They profiled me and made it seem that i switched the radio.They were very rude,I 'm done with best buy
7 years ago (01-02-2018)
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