Best Buy

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Best Buy - Oswego

Address: 2600 US-34, Oswego, IL 60543, USA

Phone: (630) 551-3233

Website

State: Illinois

Zip Code: 60543

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 8:00 PM

Update Info

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Reviews

One of the worst customer service experiences ever. Their website said they had product that they couldn't find or didn't have because it may have been misplaced or stolen. Their phone system said the order was ready to be picked up when the order wasn't. All I was given was excuses...that this is what happens in retail sometimes. No apology, no accommodating, no accountability. I asked to cancel my order and receive a refund. Exactly at the time he finished the refund, the product was found. I asked to redo the order and they couldn't because they said they needed the gift cards which were at home because I thought the order was a done deal. I left with no products and nothing but attitude from a poor excuse of a manager. To be fair, I was not happy and I let it be made very clear I wasn't. This is why I use Amazon Prime and brick and mortar is slowly dying.

 9 years ago (29-12-2017)

Very helpful plus price matching...forget about it! Always worthwhile to stop and take a look to see whats new.

 9 years ago (14-01-2018)

Disappointed in how they took my time and effort so lightly here. Had an appointment at this location and they could not service me because they blamed ANOTHER  Best Buy because this location apparently does not pick up their own calls or book their own appointments. The car technician that was suppose to install a car starter in my car was not able to service me during my appointment because he was worried that he would not be able to service the appointment that was right after me. I must have looked or seemed not important enough. So then he wanted to reschedule me but not the following appointment, why? I have no clue. He was also smoking a electronic cigerette upon my arrival into the Best Buy garage which was reassuring that this guy wasn't going to be doing that in my car. Manger there apologized for the situation and did not do a thing about it. I got this amazing product for a wonderful price but ended up returning it because no matter of how great of a deal it was, Best Buy will have one less returning customer to any of the Best Buy location ever again. Joliet, Aurora, and Oswego Best Buy has hands down the most horrible customer service anyone has to offer. Always blaming one store and complaining how an employee screwed them up which leads to screwing the customer up. You can't even reach Corporate to speak with them because they take consumers so lightly. Best Buy needs to work on their work ethics and professionalism. Don't waste your time here. This location has bad rating for a reason.

 9 years ago (05-01-2018)

Spent about 45 minutes in total waiting for someone to pick up the phone for the product availability. It hung up on me 3 different times so I had to go through the automated system over and over and never got to speak to an associate. So much for fast and friendly service. Luckily I called the North Aurora store where someone picked up almost immediately!

 9 years ago (21-10-2017)

My only complaint that I was have would be. It took about 10 minutes to check out. The Associates were pleasant to deal with.

 9 years ago (02-01-2018)

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