Best Buy

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Best Buy - Tustin

Address: 2982 El Camino Real, Tustin, CA 92782, USA

Phone: (714) 669-8355

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State: California

Zip Code: 92782

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Reviews

This place is big and clean. One of the best Bestbuy store I've been going for years. Good choices and everyone in here are usually helpful and friendly. 
I bought many things from here including a ps4 , a tablet, and printer. They have a good return policy although they shortened to 15 days. But, they price match at the counter when you buy 1st time so you don't have to wait in line at customer service.

 8 years ago (20-09-2017)

Online pick up here is a joke. Why offer it when you get there they rush to the sales floor to get it while you wait. I could have done that and faster. I wouldn't have to do any paper work online.

 8 years ago (19-09-2017)

Your service wasn't very proficient, me and my dog (wife) were stuck at the store pickup section for about 30 minutes, though your Magnolia section is amazing!! I would like to commend your employee Cherry. She did an amazing job and if was her boss I may or may not give her a promotion depend in on current staff operations. Overall ok experience... Had good cheetos though.

 8 years ago (25-09-2017)

What was supposed to be a simple online pickup became a 45 minute nightmare.  I left my credit card at home after ordering a hard drive that was on sale. No big deal- just simple refund and charge another card and call it a day.  The hard drive was supposed to come with a $25 gift card.  Girl at the front called Geek Squad supervisor Kate who was very polite and followed the correct protocol.  What really upset was that she was taking orders from a customer service manager (Brian with the slick hair-do) who was assisting returns.  Kate later returned to me and said that they can credit $25 towards my purchase. Great! I thought- beats carrying a gift card around.  But here's the upsetting part.  Kate told me only slick hair-do Brian can the transaction- refund the order and recharge my card with a $25 credit.  No problem- I'll wait until slick hair-do Brian aka also a customer service manager to finish with assisting a fellow customer with a return.  But slick hair-do Brian continues assisting OTHER CUSTOMERS with their returns, one after another.  So I tell a fellow best buy rep to ask Brian to assist me with my item before taking more and more returns.  Rep walks up to slick hair-do Brian who gives me a look AND CONTINUES TAKING MORE RETURNS!!!  Luckily red bearded supervisor Brian R. walks up to the online pickup counter where I'm standing and asks if I had been helped yet.  I explained the situation to him and he happily assisted with canceling out the missing credit card transaction, charged my current credit card with a $25 credit and completes my transaction to a satisfaction.  SOMEONE GIVE RED BEARDED BRIAN R. A COOKIE, A RAISE, A PROMOTION!!! AND GET RID OF SLICK HAIR-DO BRIAN.

 8 years ago (15-06-2017)

I have always liked this Best Buy, got some good deal, nice service and selection.

 8 years ago (30-09-2017)

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