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Black Bear Lodge - Waterville Valley, NH

  1. New Hampshire
  2. New Hampshire Lodging

Reviews, get directions and contact details for Black Bear Lodge - Waterville Valley, NH

Address: 23 Black Bear Way, Waterville Valley, NH 03215, USA
Phone: (603) 236-4501
State: New Hampshire
Zip Code: 03215


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Reviews
Walking into the lodge my first impression was what you would expect when considering staying in a hotel that resides far from the main road. The lobby was small, lacked frills, and deserved a little attention. This room way clean and the staff were polite. I received my room key and was directed down the hall. My room, room 201, was clean and decorated lightly as you would imagine one would style a home. I won't complain but I counted 13 butterflies on the walls of the wash room and 3 framed photos and a butterfly clock in the shower. The shower walls were lavender and there was a heat lamp in the ceiling. All of the walls I'm the living area and bedroom were decorated as if we were in a cabin which came across as cute. The staff cleaned quickly leaving New clean towels and respected my belongings while still making the bed and tidying up. This location was a nice departure from the typical hotel environment. There was a nice indoor/outdoor pool on the grounds and a dry sauna new the bathrooms. The freedom trail passes made it possible to visit the community gym, pool, hiking, ski lifts, and events which would more than keep a family occupied and engaged in the local community. Even the free coffee at the front desk was pretty good. I visited for a professional but I absolutely think The Black Bear Lodge would serve a vacationing family well. 10/10 would go again.
8 years ago (07-08-2017)
This place is absolutely amazing! The staff is so friendly and so informed about the area! The room that we stayed in (411) was renovated and really nice. Everyone that we saw was so polite and very nice, the pool and hot tub were amazing. I highly recommend this place for anyone just trying to get away for a weekend or even a week!
8 years ago (05-06-2017)
We were there for a wedding. Our room was a nice 3 bedroom with a kitchen. Close to everywhere we needed to be.
8 years ago (13-08-2017)
I had my wedding at Waterville Valley, and set a block of rooms for my guests at the Black Bear Lodge. They were kind enough to waive the 2 night minimum since I had a wedding block. I also requested early check-in for my guests since most of them were travelling from 2+ hours away and golfing before the wedding. The wedding started at 4pm, but check-in was at 3pm. The lodge gave me and my guests a really hard time about this to the point where my wedding planner had to help out and get the general manager of the lodge involved. The GM was extremely nice and accommodating, however the experience left myself and a few guests really upset. The rooms themselves are individually owned condos, so some are a lot nicer than others. They showed me some beautifully renovated rooms during our tour over a year ago, so naturally when I booked I requested an updated/modern room that was facing the mountain (basically, I wanted what they teased me with). I was less than pleased upon check-in to find that despite my request I did not have an updated room. When I asked the desk to change our room since I was the bride, they showed me 3 other rooms that were in worse condition, so I stuck with what I had. I'm giving the lodge a 2/5 because I really feel like I could have enjoyed my stay there, had the customer service been different. They also did waive the minimum so there's a positive. I just can't get over how rudely we were treated about early check-in and upon arrival.
9 years ago (27-09-2016)
We were in WV for a wedding tasting at the conference center, and checked out the hotels too. Black Bear had a lot of great rooms of all different types. Each is individually owned so they are each unique.
8 years ago (14-03-2017)
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