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Reviews, get directions and contact details for Brookstone

Brookstone
Address: 6401 Bluebonnet Blvd Ste #1034, Baton Rouge, LA 70836, USA
Phone: (225) 769-4250
State: Louisiana
City: Baton Rouge
Zip Code: 70836


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

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Reviews
I bought a massage chair and foot massager October 2015, I don't spend that kind of money on new things unless there is a warranty involved. That's fair right??? The chair started falling apart on the inside as I was using it and on top of that one of the massagers had stopped working. No big deal because it has a one year warranty right!!?? I guess I was wrong. Well yesterday 3/6/2016 I called the brookstone in the mall of Louisiana at 10am and told the lady that answered what the problem was and she said no problem, just bring it in and we will exchange it. I get there, she told me that the item was discontinued, but that didn't bother me or at least it shouldn't have because of the warranty right!!??? She told me that I would have to up grade to an item that was the same price and pay extra which by the way makes no sense. I told her that it was not my fault that it was discontinued and and she said sorry but there is nothing we can do. I told her that I wanted to talk to customer service and she started dialing then she hung up an said "I'm just going to switch it out" very very rudely. I did get the upgrade model after being humiliated and embarrassed in front of everyone there I don't think I will do business with the lady that handled my transaction or the store that is managed by that woman. Terrible Terrible customer service. Will not recommend.
9 years ago (06-03-2016)
Great customer service.
8 years ago (22-04-2017)
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