Budget Car Rental

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Budget Car and Truck Rental Mesa operates one of the best-known car rental brands and leading truck rental companies in the US and CA, serving the consumer and light commercial sectors. Key Drop-Off available at this location.

Address: 529 S Country Club Dr, Mesa, AZ 85210, USA

Phone: (480) 962-5740

Website

State: Arizona

City: Mesa

Zip Code: 85210

Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 7:30 AM – 4:00 PM
Sunday: 8:00 AM – 2:00 PM

Update Info

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Reviews

I rented this truck in Utah and drove to Arizona. I dropped off the truck on a Thursday evening in Mesa with a full tank. I noticed a $64.84 charge on my account. I called budget to find out what it was for. The agent told me it was for gas. I put $80.00 in gas in the truck before I dropped it off and the tank was full. He told me sorry someone must have siphoned the gas out when the truck sat on our lot. He told me they had to put $20.00 in gas in the truck to take it back to a full tank. They charged me $64.84 for $20.00 worth of gas that is robbery.  Be careful when renting from budget. I work in customer service and I would never treat someone this way.

 7 years ago (15-03-2018)

Poor customer service. Rude booking agent. Over charged. Called corporate said they would return 58.00 in 4 business days that would have been the 7th. Still waiting on the 17th. No refund as of yet.

 8 years ago (17-01-2018)

Simply called to inquire about a car availability for a specific make and model and the exact phrase he used when I asked him if this car was available, "No idea."  Cool, thanks for the thought. Then he went on to lecture me that his location isn't going to purchase an $80k car yada yada (which BTW the car I was asking for is a $40k car). Make sense why their average rating is 2.5 stars.

 8 years ago (11-07-2017)

Service here is awful.  Waited an hour to get to the counter.  Then no one oitside to find my car.  Chinese fire drill.

 7 years ago (17-03-2018)

Could be better, could be worse.  Not as bad as what some of the other reviewers experienced, but I can see where this place could use some work and their timing and service.  One worker was in the office when I went to pick up my moving truck, and there was one group ahead of us taking forever to rent a car.  The work gave me the insurance form to sign and didn't tell me until I'd waited at least ten minutes for him to step away from the other customers to tell me that I was supposed to call my insurance company.  If you rent, be ready to call your company to see if they cover rentals.  At least he eventually gave me the number to call. I wish Budget's insurance thing was cheaper, or that you got a discount on it for renting for multiple days. 
I also wish that if I decided to add days to my rental because the move was taking so long that I could do so with just a phone call, not a late fee.  Moving is stressful and I wish that Budget didn't add to that stress with the fees and add-ons.  
Overall the renting and returning process could have been faster, but at least it didn't take an hour each time.  I'm glad I used the online reservation system, because it seems like it's hard to get a truck if you don't.  Reserve early! Oh, and a 'day' of truck rental is counted for each 24 hours.  If you return the truck after 24 hours, you get charged for an extra day.  I would like to see them prorate the extra time, or at least give you a certain amount of leeway, such until closing on the day it's due.  
I've had another moving truck renter mess up my reservation in horrible ways, but at least Budget didn't mess up.  I'd rent a moving truck from them again, unless I find something better, without all the add-ons, and with good deals.

 8 years ago (04-07-2017)

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Budget Car Rental

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