Budget Car Rental

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Budget Car Rental Methuen operates one of the world's best-known car rental brands. Budget is an industry leader in providing vehicle rental services to value-conscious travelers.

Address: 159 Pelham St, Methuen, MA 01844, USA

Phone: (978) 327-6740

Website

State: Massachusetts

City: Methuen

Zip Code: 01844

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: 9:00 AM – 2:00 PM

Update Info

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Reviews

I wish ZERO stars could be an option. I booked my moving truck three weeks ago. I was smart enough to call and confirm the reservation yesterday. Today I arrive to pick up my 24' truck. Guy at the desk says "24'? we don't have any of those". So now I am supposed to close on my house tomorrow and I have no moving truck. He told me he cannot help me I need to call customer service. 4 Hours later now.. no resolution. I have been bounced around from sales rep to sales rep. Absolutely HORRIBLE customer service. I'm now stuck with no way to move when I need to close on the sale of my home tomorrow. Rah in inventory (who has no association with this location itself) was very pleasant though, and is trying to find a resolution.

 8 years ago (29-08-2017)

#buget

The worst place to rent a car, when we arrived to pick up the car that we ordered, the person first designed the computer does not serve and then try to find the information and design that the card does not serve because it does not save. We ask because if we have enough credit in the card and the design that you do not save.😡😡😡.I can not believe what happened at the moment. Because at the moment ". They are not responsible

 8 years ago (04-04-2017)

When I decided to go to PA from NH I thought I would fly.  However, when I check the amount to fly I thought I should visit car rental places.  I was getting discouraged at the prices until I clicked on Budget.  They were by far the best bang for my buck.  I made the reservations on the phone and the woman was very thorough, knew her business and answered all my questions and made the experience very painless.  Picking up and dropping off the car was a very pleasant time.  The gentleman always had a smile, made me feel comfortable and I was in and out of there in no time.  Would I pick Budget again?  Hell yes!

 10 years ago (24-11-2015)

Very rude this two guys were so rude to customers poor customer service will never ho back. If you go expect to wait for a longtime while they are in computer. 

 8 years ago (04-07-2017)

From the beginning to end, I had a horrible experience with this company. It was mostly due to the very rude sales associates and customer service. I made a reservation online and the representative refused to honor the discount that I used, and said I need to prove that I am in fact a member, even though I had all of my membership information with me and already used it to rent the car online. The sales associate was extremely condescending and unwilling to help. I called Budget, who told me to ask the sales associate to call customer service to verify my rental and information but he also refused that. I called my association, who called Budget, and verified that I am an active member, and thought this mess will be resolved...I was put on hold for 15 minutes and another representative picked up, and asked "how can I help you?" I was essentially back to square one, so I brought her up to speed, and she said she can't force the sales associate to do anything. Knowing this wasn't going anywhere I asked for a refund, and she said she will refund all of the costs, and not charge me the usual $50 cancellation fee. When I checked my credit card statement a few days later, there was indeed a refund, but with $50 deducted. Now I have to deal with this error. This has been by far the worst experience I've had dealing with any company. 

 11 years ago (31-12-2014)

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Budget Car Rental

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