Budget Car Rental

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Budget Car Rental New York operates one of the world's best-known car rental brands. Budget is an industry leader in providing vehicle rental services to value-conscious travelers.

Address: 304 West 49th Street, Midtown W 49th, New York, NY 10019, USA

Phone: (212) 397-4375

Website

State: New York

City: New York

Zip Code: 10019

Opening Hours

Monday: 7:00 AM – 11:00 PM
Tuesday: 7:00 AM – 11:00 PM
Wednesday: 7:00 AM – 11:00 PM
Thursday: 7:00 AM – 11:00 PM
Friday: 7:00 AM – 11:00 PM
Saturday: 7:00 AM – 11:00 PM
Sunday: 7:00 AM – 11:00 PM

Update Info

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Reviews

WOW! I'm really glad I didn't see the negative reviews because my very first experience renting from Budget & at this W. 49th St. NYC location was very, very positive. I've only rented 3 vehicles in my life (a truck in 1985, a car  from Hertz Pittsburgh airport...a very expensive total rip off & not great customer service experience, and 2-18 with Budget). I first visited Budget's site & engaged in online chat with a rep & the next day I visited the W 49 St. rental office & the 2 reps were were super nice, helpful & friendly. I then called & spoke with Budget customer service for advice on my car rental needs/plans (I need to begin making regular once a month or every other month visits to see my elderly parents in another state).  I'm sorry others did not have a great experience with this Budget location, but mine was very good. I had a Ford Focus that was super clean & like new and the reps at the location were great. I hope my future experiences are as great as this time.

 7 years ago (03-03-2018)

I work away from my home and travel a lot. I have rented multiple vehicles over few years. This was the WORST experience I ever had. 
Very rude staff who will refuse to talk.
Rental vehicle not available in category booked, asked to make a new reservation for full size SUV.
After calling  costco customer service  back and forth who were phenomenal got a compact car ( booked full size). Took almost 2 hours while my wife and infant child waited on street.
Upon return no space in garage available, had to sit in car in street while a space becomes available.  ? Is this my problem ?
Question for owner,  a) How many hour window does the customer have to pick up the car ? b) Can you just deny a reservation and say we don't have the car ? c) Aren't you supposed to upgrade if you do not have the vehicle booked.
I was told by your employee " This is Manhattan - This is how it works here". I have lived for years in the area and this is definitely how it works.

      
      
      
years ago (04-03-2018)

Manager was excellent when I had some issues with the car couldn't have been more helpful. Unfortunately let down by the rest of the staff who wouldn't know what professional was if it jumped up and hit them I the face. The security people that give you your car couldn't speak basic English. The man at the counter who serves you is alright untill you chuck him a curve ball then gets the hump and starts swearing under his breath. Needs to iron his clothes. The lady was on here phone and eating at the counter and wasn't very interested in anything. Just feel sorry for the manager great lady just let down by here team.

 7 years ago (11-02-2018)

The check in was painful, the check in staff was very slow holding up the traffic . It took me 1hr to return the car . There was an overcharge on my bill and the manager dint seem like she had any experience to understand or explain. Her only response was “ she was not trained to handle the questions “

 7 years ago (18-02-2018)

Before collecting my car rental, I needed to call the office to ask if I could arrange to pick the car up an hour late.  After several failed attempts (the phone was constantly engaged), I rang the central budget line and they said this would be fine and arranged it for me.  

When I arrived to pick up my car, I was met by probably the worst customer service I have ever experienced in my life.  I greeted the person and the first thing he said to me was 'Credit card and licence'.  He then told me I was an hour late and when I told him the situation, all he could say was, 'well no one told me!'.

I was told that because I was an hour late he didn't have to give me the car, but luckily for me he was feeling generous.  On top of all of this, he was constantly sighing aloud when I was looking for my licence and other documentation.

While the experience was bad for me, I couldn’t help find it a little comical, given how ridiculous this guy was acting, considering that he seemed to be going out of his way to being rude.

I’m glad to say that my experience after getting the car was much better.  The car was brand new and in good condition and the lady I dropped the car off to, was a lot nicer.

 7 years ago (29-09-2017)

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Budget Car Rental

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