Buikema's Ace Hardware

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Our Mission is to sell quality merchandise, at competitive prices, with SERVICE that far exceeds expectations!

Address: 963 W 75th St, Naperville, IL 60565, USA

Phone: (630) 355-3993

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State: Illinois

Zip Code: 60565

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Reviews

Terrible customer service at the key department. Old man and some younger man were helping us. We gave them our key to copy, a Toyota and right after the old man began complaining. Complaining about foreign cars and how it was a 75% chance of the key even working right. We took it and tried it and it didn't work. Brought it back in to get it fixed and they said no. They refused to fix it and when I asked for a refund they said we couldn't be refunded. After, he tried to fix it again after pointing out how it was clearly larger on one side than it was on the original, and the key worked. Terrible service and we got dirty looks from everyone there. Even made passive aggressive remarks to my cousin. Gross. Pretty sure we were being racially profiled, because as soon as we came in, people were wary of us, asking us if we needed help, always near by us. Terrible location, along with the location on Naper. Just go to goldilocks or Home Depot. Ace doesn't care.

 8 years ago (21-07-2017)

What a joke! I was told $12 labor to repair 3 screens and get charged $73 to repair 3 screens? I could have bought new ones. Nothing but retired gents that can't hear or care about helping customers who ate waiting for service. Stood at the service desk pushing the help needed button. Couldn't find anyone in the store willing to help. Finally got the attention of someone and his responce was, " I was concentrating on the task in hand."

When the manager Brian finally showed up his responce was... those are the charges and didn't adjust my bill for the mistake his employee made when I dropped them off.

I will never return to another Buikema's Ace again... And recommend you keep your hard earned money in your pocket.

 8 years ago (11-05-2017)

Good luck getting any help, don't even bother with a key if you want to wait an hour and have it come out wrong. 17 year old workers that know nothing.

 8 years ago (08-03-2017)

Always like the knowledgeable staff at Ace.

 7 years ago (19-09-2017)

We have come here frequently (convenient location) and while it is generally fine for small items, the expertise is lacking. They sold us the entirely wrong product for the project we were undertaking and then made the exchange process overly complex.

 8 years ago (12-09-2016)

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