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Sears Outlet

  1. IL
  2. Naperville Hardware Store

Reviews, get directions and contact details for Sears Outlet

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"Come visit your Local store today!"

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Sears Outlet in Naperville, IL offers top brand home and major appliances at deep discounts and a great selection of lawn and garden products. Shop our inventory of refrigerators, dishwashers, washers, dryers, microwaves, lawn mowers, air conditioner units, and more, and save up to 70% off retail prices! Come by and get to know us!

Address: 540 S Highway 59, Naperville, IL 60540, USA
Phone: (630) 548-2736
moc.sohs@laicos_ohs
State: IL
Zip Code: 60540


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Reviews
Jacob was a knowledgeable and helpful sales person, but is now no longer there. Our fridge came with new severe 3" gouge damage down to the baremetal in an obvious spot on the top right sidewall, perhaps damaging the integrity of whatever tubes, cords, cables might be underneath. So far they've offered us $150 to offset the $1600 price......but then I'd still have a damaged unsightly fridge with possible future problems and only scrap value. They've offered another 'slightly dented unit' to replace it but at 5" more depth, way too big for our tiny kitchen. Plus now I need to try to get resolution from both Sears and their delivery service, XPO Logistics. It's been almost three weeks. Surely there's a better compromise. In the meantime. I'm ready to just send it back and use my backup fridge in the garage! Nice people but slow to resolve situations. Slightly dented bargains is one thing.......severely damaged scrap is NOT acceptable!
8 years ago (08-10-2017)
Just Bough my refrigerator and 3 weeks later it no longer cools spent over a thousand dollars on my refrigerator with the “GREAT” additional 3 year warranty I was suggested to buy. These technicians that come to my house are BY FAR the worst!! I complained I never wanted the first technican to ever come to my house again and to my luck. He was sent a second time. As a single mother, student and employee that I am I do not have the ability to just return this HUGE item myself. As a CSR suggested I do. When suggested to be sent a replacement they wanted to charge a delivery fee which at this point nearly 2 months without a refrigerator may of just been the easiest way out. Everyone gives you the run around when calling in to customer service which makes this experience just THAT much more horrible and now since it’s past 30 days of my purchase I don’t “qualify” for a replacement. NEVER AGAIN will I ever give my money to Sears Outlet or Sears in general. Is it too much to ask for a refrigerator that works after paying so much money for it ?
8 years ago (06-10-2017)
The prices at Sears Outlet can not be beat. However, they make up for it with their lack of customer service, patience, or ease of working with customers. They delayed our initial fridge delivery a week after purchase, after being very unclear about several points in the process. Now, only a few months after the purchase, the fridge is not staying cool, and they were more than willing to brush it off on simple problems before waiting another week to come out. Lucky for us it's not our only fridge. Though we were considering a washer and dryer in the relative near future, it's unlikely we'll be buying from them again.
8 years ago (27-08-2017)
Vikki, Store Manager, and her staff were outstanding in the areas of customer service, product knowledge, and staying within our budget! We received for high end appliances for a great price! The delivery and hook up for 3 appliances was done in less than an hour AND bonus they took away our old appliances. We are so delighted with our new appliances and YOU WILL TOO!
8 years ago (13-06-2017)
Sears always stands by their product. Love my new washer and dryer!
8 years ago (22-10-2017)
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