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Candlewood Suites Newark South - University Area

  1. Delaware
  2. Delaware Lodging

Reviews, get directions and contact details for Candlewood Suites Newark South - University Area

About

The Candlewood Suites is located in Newark, Delaware. An all suite hotel with fully equipped kitchens, 24 hour laundry facilities, pet friendly.

Address: 1101 S College Ave, Newark, DE 19713, USA
Phone: (302) 368-5500
State: Delaware
Zip Code: 19713


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
I really enjoyed our room. It was neat and clean. The kitchen was well supplied with pots, pans and dishes if you wanted to cook. My daughter and I was very pleased. The only reason I took away a star was because they had one person on duty that had to check us in and then take our luggage to the room. As he was taking us upstairs another customer was coming to the desk and he told her she would have to wait until he came back. I would not have been pleased with that kind of service. The rep told us, they were short on help and he had to do everything. That's not good.
8 years ago (12-08-2017)
I wasn’t going to write this review but tonight was the last straw. I will also contact my five travel nursing sites on social media letting them know that this place is not friendly since the front desk clerk umesh just told me to go f*** myself because he sent my package back that was to be delivered and I argued with him why. He doesn’t care for me so he didn’t feel like he needed to except the package he lied said the package was messed up so the driver decided to send it back. not true I called ups and they in turn spoke to the driver and umesh refused my package. That package was a must have this week so that I could install a hitch on my car To travel. Mind you I have stayed at many ihg and other extended stay hotels without issue. It is usually a small family feel in these places knowing people’s families there names vice verse etc but not here. It is hostile. No one speaks to you. They could careless if your comfortable or not. He also over charged my card hundreds of dollars. Which left me stranded during Christmas while traveling. The day I checked in the bed looked like it was slept in and the covers messed up. The measuring cup had dried spaghetti sauce in it. I have pictures of all this. One load of clothes today took 3 hours to dry.
7 years ago (16-01-2018)
Very disappointed in their customer service. First, they do not answer there phones and I had to call 3 times before a guy answered. When he did, he mumbled and the phone was very quiet. We booked two rooms to be next to each other for a bridal shower weekend. We reserved 3 in one room and 4 in the other. We were promised to be at least near each other. I called at 12:15pm to see if the rooms were available for early check-in. From what could be made out of the conversation, he was trying to tell me we would be on separate floors if we checked in early. I decided to drive over and talk in person since the phone line wasn't clear. Once there, the same guy I talked to on the phone came to the desk to talk to me. He told me the hotel was completely booked, but he would see what could be done with getting our rooms near each other. After a few minutes of looking, he said we actually could be next to each other, but that we would have to come back at the normal check-in time after 3pm. I confirmed we would be back around 4pm. When I arrived about 4:15pm, I walked up to him saying I was back to check-in for our two rooms. He had me sign my room first. In the meantime, the a few more in our group came in as he pulled up the other room on the computer. My friend signed for her room and I asked what room number she had. Mine was 512 and hers was shockingly, 324. Completely on the opposite side of the hotel and two floors below ours. We quickly turned around and asked him how that could happen. He said it can't be done (when he confirmed we were together 15 minutes before when I first walked in). He kept repeating that it couldnt be done and then then proceeded to say that it was not a party hotel, making the assumption we were going to trash the room or something. He also made the snide remark saying extra guests were not allowed. Not wanting to deal with his unprofessional conduct, we went upstairs with the plans of talking to his manager later. When we came back down 20 minutes later, we asked to talk to his manager. He proceeded to laugh and smile saying no manager was on site for the day. He said she would be around on Monday, two days later. He very rude and even immature. He ruined the start of our night. All traveled far distances to see each other and we wanted is to have our rooms near each other to get ready together before dinner on Main Street. The hotel rooms themselves were fine but had some makeup stains in one bathroom. This is the only reason I give them 2 stars. We will never go back unless they change their staff.
8 years ago (08-10-2017)
Very clean, nice facilities, very friendly staff. Highly recommend
7 years ago (08-01-2018)
Friendly staff and excellent service. Our plans had changed during our stay and they allowed us to check out a day earlier than we had originally reserved.
7 years ago (02-12-2017)
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