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Carolinas HealthCare System Behavioral Health - Charlotte

  1. Grier Heights
  2. North Carolina Health

Reviews, get directions and contact details for Carolinas HealthCare System Behavioral Health - Charlotte

Address: 501 Billingsley Rd, Charlotte, NC 28211, USA
Phone: (704) 444-2400
State: North Carolina
Zip Code: 28211


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Closed
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
If I could give anything under a 1 star I would .the system is so screwed up. There have been several folks that have been in there seeking help due to suicidal thoughts and other factors that prove they need help only to be told they are over worked and over stressed. They turn people away who really need help. I can only pray that the ones they turn away do not do anything to hurt themselves because there would be a law suit against them. People in the mental health field need to be taught to not only listen but really hear what the person is saying. Not everyone is just looking for pills. I am ashamed of our mental health system. Your folks went to school to help others. I am assuming they were just paased through without proper knowledge of what needs to happen. I certainly hope I am NEVER in a position to need your mental health service.
8 years ago (30-07-2017)
I stayed at 2East of the adolescent behavioral health side for 5 days. This was one of the most boring and least helpful places I have ever been to. The staff are very rude especially during what they called "goals group" you would basically "come up" with a goal from a list of like 20 goals and then when it was your turn you would say "My name is blank I am (age) I am here for blank and my goal for today is blank. It felt as they would shoot me down like my problems were irrelevant and it was all in my head and I could control it so easily. The staff obviously didn't want to be there and they acted the equivalent of a drive thru worker at mcdonalds on freedom drive would act. The food was almost always bad even for hospital standards. Levine children's hospital food is miles better. They lost 2 sets of my clothes and I had to leave without them. They didn't even let me do the survey that they are supposed to hand out at the end of my stay and instead had my mom do it which she also knew the conditions of the place and gave it a terrible rating. I wouldn't be surprised if they looked at the rating and saw it was bad and threw it in the garbage. The beds were very hard to sleep on and since you had to keep your door open at night it would be hard to sleep. I feel bad that the other kids at 2East are still suffering right now as I am typing this. They also were being like reviewed by people today and yesterday and tried to make the place look way better than it actually is. Something about having all the information about the kids on the screen when they are supposed to be hidden and certain things i heard as I arrived at first from levines. Long story short don't ever trust these people with your life
8 years ago (28-09-2017)
I am not one much for negative reviews, but I feel as though that this is necessary to review this place. Unfortunately this facility is run very poorly. Apparently the techs are not paid enough because they are useless at this place. They are apathetic and indifferent towards all the patients and just watch netflix and youtube on their laptops all day. Honestly, all the techs currently there should be fired except for a few. I feel like this place has more of a prison atmosphere than a hospital atmosphere. This is possibly the reason no one wants to receive help for psychiatric problems. I honestly feel bad knowing that there are still people stuck in this place. Please do not send any loved ones here, they are honestly probably better off not going here. The psychiatrists only see you for about 1 minute a day, and that's if they even come in that day. Very disappointed in this place, I would love to work for administration and make it a better place though.
8 years ago (10-08-2017)
Taking my son to this facility was a huge mistake. It really needs to be closed down. Who ever is in charge should be made to go through the system,and then fire this person. Waited over 7 hours on a Monday mid afternoon. Worst part was we never saw a actual Psychiatrist, we so a nurse practitioner. It was humiliating having to try and explain our situation to someone with little to no experience. ATTEMPTING to tell my wife and I that his problem is vaping and to much iPhone screen time. This was causing his depression and anxiety. AAHHHH It's no wonder NC mental health system scored an F. It's only because there is not a lower grade much like this. CMC should be ashamed of themselves. SEVEN HOURS!!! THAT SHOULD SAY IT ALL
8 years ago (19-09-2017)
Tremendous system improvements last 2 yrs. Most appointments are set within 6 days for counseling & psychiatric. New clients too! Emergency intake 24/7; assess, stabilize then transfer to specialized treatment IF needed. Insurance or no insurance. They'll take you. Pharmacy is on-site has better prices than Walmart. Have used all three of the above mentioned areas of treatment. There's also a detox facility but I don't have any experience with it. Facility is equipped to deal with with children, teens and adults having suicidal thoughts, self harm, eating disorders, bad reactions to meds, medication management, depression, bipolar & the swings, PTS, grief, stress, ADD, ADHD, mania, thoughts of hurting or harming others. New patients are worked in quickly. Four years ago a new patient couldn't get an appointment as none of the psychiatrists on staff were taking new patients. Four years ago I couldn't even find a private practice psychiatrist who would take Blue Cross! Had pay out of pocket $175-$300 per session, even thought I had great insurance. I am extremely grateful to have this facility & the booking changes they've implemented. No car? No problem. Take the bus. The building is right in front of bus stop. If you need mental health services and maybe gave up on this facility a while back... I highly recommend you try them again. High marks & praise from an extremely grateful mom whose daughter is not only alive, but thriving because of their help.
8 years ago (25-09-2017)
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