Charles Penzone Grand Salon at Polaris Parkway

Reviews, get directions and contact details for Charles Penzone Grand Salon at Polaris Parkway

Address: 771 Polaris Pkwy, Lewis Center, OH 43035, USA

Phone: (614) 418-5350

Website

State: Ohio

City: Lewis Center

Zip Code: 43035

Opening Hours

Monday: 11:00 AM – 8:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 8:00 AM – 7:30 PM
Saturday: 8:00 AM – 5:30 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews

I made a same day pedi appointment for my mother and I and Zeta and Robert were wonderful! They catered to our every need and really made us feel comfortable. I will definitely be back before my wedding in May!

 7 years ago (13-03-2018)

This was my first and last time going to Charles Penzone. I was scheduled for a 15 minute eyebrow appointment and within 2 minutes of checking in a woman, without introducing herself informs me that I could not take my daughter back to the room with me. She's 22 months and 21lbs. She explained the company policy but "Because of the liability" and "there is no room for her in the room" she couldn't let me take her back  with me. Even though she offered or "the girls" to watch my daughter in the lobby.. I would never let a stranger watch my child let alone at a place I've never been. Where's the liability there? I've heard negative stories in the past about CP but my friend referred me and I trusted her judgement, but I won't be back.

 7 years ago (02-02-2018)

The staff and services are great. My only issue is that a one hour massage is never fully one hour. They put an hour and 15 minutes on the website to account for time to change and fill out the necessary paperwork (paperwork for a massage?! - yes). However a 60 minute massage has always ended up being only 45 minutes, regardless of the technician.

 7 years ago (30-12-2017)

I normally visit the Dublin salon and would rate it a 5, however my recent visit to the Polaris salon was less than satisfactory. I wasn’t checked in correctly by the front desk attendant, so my second appointment almost didn’t happen. During my appointment, I overheard other salon professionals talking about clients in a way I would prefer not to be talked about. It was at that point I thought to myself, why am I paying so much money for this? CP has really gone downhill. I’ve had better experiences in random mall salons. Upon checking out, the same front desk person apparently only charged me for one service, of which I was unaware (ironically the only service he successfully checked me in for...) so I received an inconvenient late-night call asking for my credit card number. I’m thinking, I’m sorry what? I was being told I hadn’t paid, which I had - just apparently not for all of the services. Due to the lack of commitment to do the job correctly, this mistake was somehow my emergency. I paid and I’m not trying to get anything for free, and the salon professionals that I worked with during that visit were wonderful. But, it is the support staff and management that make or break the special atmosphere this salon used to have. I’m sorry, but I won’t be back. I’m not willing to pay that much for such a low quality operation.

 7 years ago (25-10-2017)

Always a nice experience. They do a wonderful job with my hair.

 7 years ago (05-03-2018)

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Charles Penzone Grand Salon at Polaris Parkway

Reviews, get directions and contact details for Charles Penzone Grand Salon at Polaris Parkway

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