Chase Bank

Reviews, get directions and contact details for Chase Bank

Address: 10901 North Lamar Boulevard, Ste B-1, Austin, TX 78753, USA

Phone: (512) 339-4515

Website

State: Texas

City: Austin

Zip Code: 78753

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews

Extremely helpful and the customer service far beyond that of the location down the road! Worth the extra few minute drive!

EDIT: Bankers, please do not offer toddlers/children cookies and sweets without asking the parent first! Thanks for an avoidable tantrum! 
Previously gave them 5 stars until a banker shoved 3 cookies in my son’s face yesterday, and insisted I let him have them (after he was loaded up on suckers waiting our turn).

 7 years ago (29-04-2018)

I was at the drive through at horrible service I waited frickin 15 minutes for service finally a person came horrible

 7 years ago (22-12-2017)

Horrible customer service. I wasted my lunch hour trying to open an account. I signed in and in the 45 minute I was there was never attended. I even chrckrf in with the tellars twice.  Tried again after work since I was asked to come back. I examined I wasn't off till 5:30 and was told it was fine. I showed up 5:40 because I only work down the street. Same thing... Singed in waited to be called. About 5 min. ago I was told I couldn't be attended because they close at 6. I explained I arrived before 6 and per the instructions given earlier that I would be assisted. She made excuses that they where busy. Walked off came back with same excuse twice. Now mind you there was a couple who walked in 5 after 6 with what appeared to be documents for a loan. They where not asked to leave in fact she spoke to them in their native language and they shared s laugh. Not only was this branch horrible in their service buy while sitting there I noticed something else. The so called translator was giving wrong information to a Hispanic couple inquiring about a refinance they did not speak English so one banker was relaying the information in English to another banker to translate in Spanish. I know this for 2 reasons. I'm fluent in Spanish and worked as a loan officer for over 5 years.  Over all......HORRIBLE experience. Ill stick to Wells Fargo

 8 years ago (03-04-2017)

Good service from personnel safe local for atm

 8 years ago (01-11-2017)

There were one cashier and it's took forever to do what she do, eventually I left with no service

 8 years ago (18-10-2017)

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Reviews, get directions and contact details for Chase Bank

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