Chase Bank

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"Find out how Chase can help you with checking, savings, mobile banking, and more. Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC."

Address: 2 Journal Square Plaza, Jersey City, NJ 07306, USA

Phone: (201) 659-6112

Website

State: New Jersey

City: Jersey City

Zip Code: 07306

Opening Hours

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews

The manager is very professional and helpful, I appreciate the Venezuelan girl that helped me and the tellers. They were very quick to figure out the best solution for me . I can’t imagine why they would have poor reviews they’ve always been helpful for the past 3 years that I have gone to this chase. I will keep coming here .

There is an African American lady who is very helpful. Except for her everyone else in that branch are extremely rude and unhelpful. They talk over you. They don't listen to you when you ask them any questions. They are gossiping about other customers right Infront of you.

Chase as a company is great, but this location specifically has very talented bankers, I always leave this branch feeling accomplished.

I am new to the area and wanted to open a checking account w/ Chase. I was serviced by Rosa Bastidas, she was lovely to work with and very welcoming! Absolutely loved her customer service and she was very informative and showed me different features on the mobile app. If you go here please request Rosa, she was wonderful and really knew a lot of information!

Awful service! I don’t usually have time for reviews but this time it was absolutely necessary . I have a business and I opened an account with chase as it was more convenient for me. My branch is in central Avenue and the service there is outstanding but is hard to find parking so I come to Journal square for that reason but EVERY TIME I come there the cashiers are so distracted weather is talking to others next to them or just pretending to be busy. Once there is eye contact they are careless, like a machine asking how are you but not really looking for a response. Absolutely awful service.if there is a little issue , they talk to you as being enjoyed and if you ask”too much” they will ask you to make an appointment. On my way out I asked to speak to the manager but of course when I explained the reason, they stated he was in a meeting. I’m now highly considering on moving my account this is some poor service and care .

I like Chase, but this place has the worst customer service !!

Worst bank to go to, bad customer service

Worst customer service I have ever experienced I went there because I was facing issues with my debit card e-transactions. They just said call the number behind and left me. Still I am facing problems from 2 days. Even the customer contacts number are not picking phone call. Worst. I wasted my time being there

Truly bad service.  Was shuffled around for 30 minutes from one person to the next - finally walked out.  I have had my finances with Chase for 25+ years, now questioning this relationship.

The review that states that there is no parking is totally untrue. There is indeed parking at this location. There are twelve parking spaces up front. The times that I have been to this location the staff has  been Extremely helpful and courteous.  Above all I did not have to wait a long time. Keep up the Great Work.

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