Wells Fargo Bank

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Address: 40 Journal Square Plaza, Jersey City, NJ 07306, USA

Phone: (201) 413-6677

Website

State: New Jersey

City: Jersey City

Zip Code: 07306

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews

I would've given 1 star if I could.  Spoke to my lawyer about possibly pursuing a discrimination case with 2 of the tellers at this branch. Came in one afternoon on my lunch break to withdraw a large sum from my account $10,000. They took my driver's license okay identity purposes,  slid my card okay was told the had to make a few calls, mind you never gave back my license. So I am literally standing there for at least 7 minutes. When next to me a gentleman came in white man stated he wanted to withdraw $10,000 . The only security check sought of speak, was he being told by the teller..he had to call the bank to state he's coming to withdraw a large amount. I was still standing there feeling humiliated.  I asked for my license several times, because he acted as if he didn't want to give it back. After work I went to the Wells Fargo in my hometown to withdraw the same amount of money,  and did so with no problem whatsoever.  These people are mean and depressing. Something needs to be done besides the owner saying he's sorry.  Lisa

There’s always only one teller. There would be a long line and there are bank employees pretending to be busy behind the counter. Happens every time I come to this branch.

Fatima Sanchez service manager lied right to my face. There was one teller and a line of 5 people and the bank manager was making up stuff about why they can't help us to clear the line. Told me I couldn't deposit a check when I've done so multiple times. Gave me sarcastic "advice" about other options that weren't viable like "mailing the check" with a horrible attitude. Drove to the branch in downtown and they took care of me in 5 minutes. This branch is run by low lives.

This bank is so unprofessional! Came in this afternoon rainy day, there was only one “client” in the entire branch, after being “helped” by a dosing off security guard. My husband and I sat down to speak to a representative. Sat there for some time and was never acknowledged by a representative. Instead, the manager or whoever she was calls a teller over to see what we needed help with. The teller proceeded to “help us” by giving us redundant information being that she could not or would not help us today because we needed to make an appointment. I get COVID has given everyone new protocols to follow but there was no one else in the bank!! Why do I have to wait for an appointment within weeks, when I came prepared to make minor changes on an account. Im sorry I made the mistake of believing  staff is being paid to help clientele. Anyway, continue dosing off, being bored or simply ignoring clients that’s the way to get people to use your bank! This place is a joke and needs to be trained on work etiquette.

The customer service is outstanding they deserve 15 stars; hats off to your staff including the security staff! ;0

Very helpful and accommodating, completely different from the Wells Fargo on Broadway in Bayonne. Thank you very much for your assistance Fatima & Johanny. Great energy from the moment I walked in. My 1st time going there and very happy I did.

I m connect wells fargo bank this branch very long time I like good service and friendly staff my open account personal banker name is Lourdez Pedilla this lady very very nice talk and all tha time good help. I recommend my all friends open account this branch only Lourdez. thanks Lourdez u help all tha time and thanks wells Fargo.

This branch SUCKS. The customer service is terrible I've been trying to open a business account for a month and the banker is extremely unresponsive, has a bad attitude when I've gone in person, doesn't answer emails or calls. I'm taking my business to chase, or to another Wells Fargo because the business banker here sucks

Very bad experience with banker at this branch, went to open safe deposit locker but the banker doesn’t even pay attention at all, second experience I had appointment at 9am n no one was there to help at appointment time, someone said I have to wait until banker comes, having account almost 14 years n facing no help from this branch.

Bad service. Nasty people. They don't even care about their customers. So disappointed because I had this account almost 10 years ago and they don't even mind if you're a valued customer or not!!!!! Giving one star because they obliged me to put at least one ...Especially Mr Victor V Fluentes, the meanest person EVER!!!!

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