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Chipotle Mexican Grill

  1. Albuquerque
  2. Albuquerque Mexican
  3. Albuquerque Fast Food

Reviews, get directions and contact details for Chipotle Mexican Grill

Chipotle Mexican Grill
Address: 3400 Nm 528 NW Ste B , Albuquerque 87114, NM, US
Phone: (505) 948-5005
State: NM
City: Albuquerque
Zip Code: 87114


Opening Hours

Monday: 10:45-22:00
Tuesday: 10:45-22:00
Wednesday: 10:45-22:00
Thursday: 10:45-22:00
Friday: 10:45-22:00
Saturday: 10:45-22:00
Sunday: 10:45-22:00

Update Info

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Reviews
This has improved over the past few months. The food quality was very high. Chips were fresh and the salsa was very good. The service was fine. Nothing over the top but ok. I got the Barbacoa Bowl. There was a nectarine size hunk of fat in my bowl. Yuck. Other than that hunk of fat the meat was pretty good. Service was average. They need to work on cleanliness in this restaurant. Many tables were dirty and th3 floor was dirty too.
Tonight I went here with the Hubby for dinner. The workers were doing so well & surprisingly fast and incredibly polite. The woman and her 2 adult children infront of us however, were terrible to the employees. I told her once out of line it wouldn't hurt her to be kind to workers instead of screaming at them for white rice. I feel the workers should be able to have her banned for causing a scene & being so incredibly disrespectful screaming...and making another customer with Ptsd feel unsafe as she harassed me and insulted my appearance/called me a slur. These ppl work hard. Between the heat, fast pace, and Customers screaming at them..they deserve so much better. Here's a picture of the violent and rude woman with her adult kids. As a customer whom appreciates all those workers do, it's the least I could provide.
This location is trash. They stay open until 10 but literally run out of lettuce, veggies, chicken, brown rice before 7pm. Leadership at this location needs to get it together and change the estimates or ordering to ensure they can meet demands
A serious disappointment! Last Wednesday, Dec 16th, my gf put in an order through the chipotle website, for pickup for us to enjoy after going to see a Christmas light display. It was my birthday, so I thought it would be nice to grab one of my favorites instead of cooking. I had no idea what we were in for. By the time we got to the restaurant the food was supposed to be ready, but when she went to the door it was locked. Apparently they were closed for pickup at 9, so only deliveries till 10pm. With the current state of things I can understand changes to operations and hours, but like I said we ordered directly from the chipotle website. So after standing at the door for a minute or so a worker came out to see what she needed. He said it would be ready in 5 minutes and they started making our order. We waited in the car because it was about 30 degrees outside. One by one, others walked up to the door to pick up orders. There were people standing around inside, and not one of them even had the courtesy to let people know they would come out when they had gathered all the orders. So all of the people were stuck waiting in the cold for 15 minutes, without so much as a hello from anyone who worked there. Then one lady that worked there grabbed up a bunch of orders and came to the door. She read of a few names, and handed out bags. My gf was standing there wondering where our food was. The lady said there was a name she couldn't pronounce on one order and held up the bag for everyone to look at. It was ours. Now my gf has a well known name, so idk why the worker was being so rude. We grabbed our dinner and headed home. This was one of my favorite places, and I was so disappointed in their service. It wasn't just with us, but everyone that night. It's not like they were closing in 10 minutes, or they were super slammed. I have worked in restaurants and know how frustrating it is to get a last minute order. Also it was in no way our fault that the website let us have a pickup option. I was hoping that the food would at least be good and we could enjoy the rest of our night. Unfortunately that was not the case. We barely had anything in the burrito bowls we ordered. Usually I eat half for one meal and save half for another, but there was no way that was gonna happen with the sparse amount of food they threw in. It was like they were running out and refused to make more. I had gotten the sofritas, and it looked as though it had been sitting out for hours in open air. This is my go to dish, and never have i been so unhappy with it. All of the sofritas bits were hard. Needless to say I do not think I will be returning to this location, because of lack of professionalism with the staff, and poor food quality. Hopefully they can get back to the way this locating used to run.
Fast service. Staff is very friendly and patient. Restaurant is clean and well stocked. Ordering ahead is a pain free from their website. Great for if you are in a rush.Food: 5/5
Team at this location really disappointed. Was picking up a large order for 13 people. Was assured that the order was made as requested and contained everything I've ordered. Well, they forgot to include the silverware imagine finding out after driving for 30 minutes. They forgot to mark everyone's order, so had to open all containers and play the guessing game. And one of the containers leaked they way the order was stacked in a bag and ruined the back seat of my car. Will not order from this location again.
Witnessed staff touch my food with their gloves. Then go into the back touch a whole bunch of things then proceed to touch all the food again without changing gloves. This is simple and basic food service hygiene and exactly how people get sick!! Absolutely disgusting!!
Employees are moody af. They act like they can’t hear you when you ask for more rice or salsa. Save yourself the time and go to the paseo location.
Food wasn’t bad but I found this little piece of plastic in my bowl!!
Absolutely horrified by what was delivered to me as a smoked brisket burrito bowl. The smoked brisket was burned and looked awful, but the worst part is there was nothing else in the bowl...no rice, no beans, no queso, NOTHING. First and last time ever ordering or trying Chipotle. Very disappointed
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