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Reviews, get directions and contact details for Chipotle Mexican Grill

Chipotle Mexican Grill
Address: 1480 16th St , Denver 80202, CO, US
Phone: (720) 904-2052
State: CO
City: Denver
Zip Code: 80202


Opening Hours

Monday: 10:45-21:00
Tuesday: 10:45-21:00
Wednesday: 10:45-21:00
Thursday: 10:45-21:00
Friday: 10:45-21:00
Saturday: 10:45-19:00


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Reviews
Service was fast and friendly, location is excellent, and the quality of the food was up to Chipotle standards. My kids and I enjoyed an early lunch there. They were getting quite busy by the end of our meal, but still providing fast service. Dining in is an option, but know that the dine in area gets crowded. I wouldn't walk in between noon and 1pm and expect to find a table for six or more. That's my only caution re: this Chipotle. Recommended!
I love Chipotle but their online ordering system really needs improvement. Recently my orders have been ready 30 minutes after the promised time at this store and the staff seems overwhelmed.
Grabbed lunch for 6 people to go and received rude service and was told to order online...what? Why nobody was in line. We were the only 2 people ordering for 6. When asked for sides of queso and salsa got even worse service. What is going on here? This location has always had issues...this is a known issue that's till going on. Spent $112 and got treated horrible. Everyone that works there needs additional training.
Ordered dinner last night pick-up and my fiancés burrito was massive, my salad bowl was fantastic, and queso to die for! Salsa left out but wasn’t concerned- we had too much as is! : There was a sign on the door that the place was closed due to being understaffed and was only allowing online orders, which is what I had done. I’m grateful someone was there to hand it off. It’s unfortunate the place is understaffed- we are too in the healthcare sector so I know how it goes and the stress it puts on the remaining crew working hard to compensate for the lack of help. Corporate: I hope the kind souls you have left working for you are being paid well. And if they are not, I hope you reconsider what they are contributing to other hard-working folks who too exhausted to fix anything after work.
I'm not normally the type to sit down and eat a whole burrito in one sitting, but oh boy the day I visited here I sure was! Staff kindly accommodated my request for a "sh*t load of cheese" and it was the absolute best. Thank you Chipotle!Food: 5/5
Management at this location needs a MASSIVE overhaul. As someone who worked in restaurant management for several years, the incompetency displayed at this location is astounding. I've never seen a Chipotle or really any restaurant, for that matter close during the lunch rush because they couldn't keep up with online orders. To top it off, even when they ARE taking orders in-store, their stuff is incredibly rude and they're constantly out of items. It's a shame the staffing here serves such a busy location, because the management clearly can't handle it effectively.
We came in 10 min before closing. Enjoying our food and 1 employee started slamming the broom while cleaning up. Totally rude and on purpose to usher everyone out. Rude and uncalled for!!Food: 3/5
Needs customer service training for the Manager in-charge 1/10/23 3pm…nasty attitude because I asked for price correction on “Chicken Quesadilla + extra steak” since they wrongfully charged for x2 chicken and 1x steak…$18 TRIPLE meat quesadilla! Instead of listening she was more concerned about calling me a liar though she had no idea I did NOT receive any extra food and told her I SAW them make it correctly… Very petty and infuriating interaction to deal with for something you didn’t receive or ask for; and she still wanted to refuse a refund while I didn’t even want to take the food at that point…. I tried Qdoba next door instead “chicken quesadilla + steak” $13, no attitude, faster and delicious alternative.
Good spot for lunch pick-up. If you’re like me who usually opts for a healthier option, order burrito bowl with brown rice, chicken, black bean, romaine lettuce, tomato salsa, and gauc. It would be around $9-10 for the meal I had. The bowl I had was absolutely filling with the right amounts of fiber, carb, fat, protein. The brown rice was a bit undercooked for me but it was good overall.
Quite frustrated with this location. Here is what just happened: I just got back from walking to the nearest chipotle where I arrived about 5min before they opened at 10:40, they open at 10:45 so I decided to just wait as I had a free guac reward that expires today. As I waited quite a few others started gathering outside waiting for them to open, which never actually happened despite there easily being 6 or 7 employees standing behind the counter. About 10min after they were supposed to open we started knocking on the door, and were completely ignored for the first 5min or so until a guy eventually came to the door, told us he only makes minimum wage and told us that they cant open or serve us because they are working on a lot of online orders... Awesome, definitely wont be going back to this location any time soon.
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