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Reviews, get directions and contact details for Clothes Mentor Columbia, MD

Address: 8865 Stanford Blvd Ste. 125, Columbia, MD 21045, USA
Phone: (443) 218-2555
State: Maryland
Zip Code: 21045


Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 12:00 – 5:00 PM


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Reviews
Sold a ton of my clothes at this location (4 trash bags full, a large tote-bin, a banker's box full, and a smaller dust bag filled) and was told that Clothes Mentor would donate the rest of those on my behalf to a charity. I thought this was great as it saved me a trip and I took them up on the offer. In my lot of clothes to donate were several watches and very nice, designer clothes that they claimed needed "some more care." (Even though I had washed everything prior to taking it to be sold.) In this lot to be donated were three watches, two Anne Klein and one Marc Jacobs, that Clothes Mentor would not take because their batteries did not work. I decided, instead, to just have them donated. Two weeks later Clothes Mentor calls me to ask me if I have the extra links for one of these watches because a customer wishes to buy it. I was furious - I called back and indicated that I was never compensated for the watch, I intended for the watch only to be donated, and am appalled that Clothes Mentor is attempting to SELL and PROFIT from the items for which I gave them authority ONLY to DONATE. The employee insisted that this is the only item that was disorganized and ended up confused but I find it hard to believe - especially since, as I was leaving the day I sold and donated my clothes, the individual who sorted my clothes was telling me how great some of the items were that "needed more care" and was "disappointed" I was only going to donate them. To avoid the disorganization of the to-donate and to-sell clothes that this location seems to fall prey to, make the extra trip and donate your items yourself. Smells fishy to me. Five stars to Suzanne who works there and called me to apologize and cut me a check for the watch - great customer service. Unfortunately, it's hard for me to believe only one watch out of 3 designer watches and several bags to donate was confused and put out to be sold.
8 years ago (09-12-2017)
The store is small, yet filled with bargains. High quality new / gently used clothes. Neatly organized. The staff greet wash visitor and provide dedicated assistance.
7 years ago (28-01-2018)
Every time I come here, I find MORE than what I'm looking for! The store is always organized and the staff super friendly and helpful. Suzanne has a great team! I'm so thrilled to have CM in Columbia. We desperately needed a fashion-forward secondhand store!
8 years ago (09-12-2017)
As a girl with zero fashion sense my professional wardrobe is embarrassing. Suzanne helped me pick out pieces that were flattering and stylish while keeping my personal tastes in mind. I came home with several pieces that I feel I can mix and match confidently. Absolutely will be coming here again!
8 years ago (10-09-2017)
Staff is always pleasant and helpful. Store is nicely organized and have so far always found something fabulous to add to my wardrobe. And at these prices I don't feel guilty.
8 years ago (04-11-2017)
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