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Comfort Inn

  1. Maryland
  2. Brooklandville Lodging

Reviews, get directions and contact details for Comfort Inn

Comfort Inn
Address: 8801 Loch Raven Blvd, Towson, MD 21286, USA
Phone: (410) 882-0900
State: Maryland
City: Towson
Zip Code: 21286


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info
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Reviews
My group had book multiple rooms for stay in this hotel back in the fall of 2017. At the time the sales rep Dee booked everything and things seemed fine. Shortly thereafter Dee said that she no longer worked for hotel(apparently fired or let go from stealing money according to manager Nick) however,we were never contacted by hotel with the new person picking up our group. I called in and spoke with Nick , a horrible experience acted as if our group didn't exist was rude and told me my dates were filled (however, did not read his screen correctly). I complained to corporate who escalated me to the regional sales manager Shanna who was outstanding and worked me with to get things back on track including booking rooms(for some reason my entire group had to rebook) ,she helped us book banquet space picking layout and all promised all would be set up. Our event weekend comes in April with the lead up being horrible with the hotel staff being rude to my guests each time they called in. Acting like the group didn't exist even saying it was a smaller group than it was. My group was placed in separate sections of hotels some of them have multiple rooms issues from maintenance issues to hair and stains on beds. I contacted hotel and corporate to address this and corporate was great but hotel staff was horrible. Nick the manager from Hades again seemed agitated that he had to deal with the group had no knowledge of us and admitted to not reading emails or correspondence from corporate because he "didn't like doing it" he told me he prefers people coming face to face to deal with him and wished I had done that. He asked me to redo all layouts and details that had already been set up for months. Then on the day of the event they refused to open banquet space because he never charged the payment to my card that was on file for them to charge even after having met me and spoke with me extensively the day before. I had to go to my event having had no shower or anything because of how long I had to deal with them to get it straightened out. General Manager was asked to call me and never did once I finally got in contact we resolved some of the immediate concerns and I requested a refund he said he would work it out and call me Monday here it is a week later and still no call and I have gotten tired of calling hotel and leaving my contact for him. I have planned many events with many major companies , hotels,etc. This has been the ABSOLUTE WORST experience and I didn't put EVERYTHING in the review. I do not recommend this hotel. I'm still extremely upset and want all of my money back and need to speak with whoever handle high level escalated complaints because the service and treatment from he staff was Absolutely deplorable.
7 years ago (23-04-2018)
The Front desk and cleaning staff are very friendly and accommodating! The rooms are very clean and spacious! I would definitely recommend staying at the Comfort Inn on Loch Raven for peace of mind and comfortable rest!!!
7 years ago (06-05-2018)
My daughter gave me a birthday party at one of the halls their it was very nice up until we were told that the music had to be turned off at 9:30pm and my daughter rented the place from 6pm til 10pm. The place is really nice but they just need to let you know when your renting the place not 15mins before you have to turn the music off but I did enjoy myself.
7 years ago (04-04-2018)
Clean and nice. Not too expensive. Breakfast is good. Plenty restaurants in area. Bus stop. Parking. Quite. Amenities. T.v. microwave. Refrigerator. Ironing board and iron. Non smoking facility.
7 years ago (05-03-2018)
So first I booked a jacuzzi room online but when I got there it was given away. Said my card before I got there but I used the same card to book anot her one. They did however give me a good rate for a substitute room. Then we get in the room and the sheets were stained. Someone did come a change the sheet but already off to a rough start. In the end we left in the morning but not without breakfast. Wasn't bad but wasn't great either.
7 years ago (06-02-2018)
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