Country Inn & Suites By Carlson, Gurnee, IL

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Address: 5420 Grand Ave, Gurnee, IL 60031, USA

Phone: (847) 625-9700

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State: Illinois

Zip Code: 60031

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Reviews

Touring comedian Steve Sabo recently stayed here while performing nearby and loved it! The room was perfect, and the staff was super friendly (especially since they checked in so late..) There was even a free breakfast buffet in the morning which made getting back on the road that much easier!

 8 years ago (02-11-2017)

Was charged 50.00 for towels they said was stained. I went back to the hotel and asked to see the towels they had not washed them. The towels had make up on it and 1 had ice cream. I spoke to the GM Kai Patel and he stated they had not attempted to washed them, they ASSUME the stains would not come out.. 
 
Being retired military I have traveled and stayed at many hotels and never been charged for such a thing. This business practice of charging 50.00 for incidentals that they decided to impose is outrageous and should not be allowed. I might be able to understand if they made several attempts to wash the towels but they did not.. I asked to see the policy on how they determine the amount to charge they did not have one. Only showed me a 50.00 incidental clause they can impose. I asked how much are the cost of the towels he stated 36 for 250.00 so each NEW towel would cost $6.94. So basically I was charge more for the towels then the hotel pays for them, which I paid for used towels so that's not including depreciation

 8 years ago (19-09-2017)

The room was nice and clean. The staff was very friendly and helpful too. Would certainly stay here again on our next visit.

 8 years ago (11-12-2017)

I usually love to stay at the country inn & suites.  It’s my go to hotel. Today when I arrived to my reservation, the pool was quite small.  The pictures online is very deceiving.  I was also very disappointed that I paid 50 dollars more than other locations I have visited, I  really don’t like how the prices fluctuate constantly.

 7 years ago (01-01-2018)

I stayed in this hotel because I was attending a training for my company, and I'm very impressed. The room is nice, the staff are friendly and the breakfast is pretty good. It's a short walk to a lot of different restaurants and a short drive from many others. It's also practically across the street from Six Flags, which I would have loved to have gone too if I had the time. If I somehow find my way back to the area, I'd stay here again.

 8 years ago (31-07-2017)

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Country Inn & Suites By Carlson, Gurnee, IL

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