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CrossRidge Pediatrics & Internal Medicine

  1. Cross Ridge
  2. Glen Allen Health

Reviews, get directions and contact details for CrossRidge Pediatrics & Internal Medicine

Address: 10150 Staples Mill Rd, Glen Allen, VA 23060, USA
Phone: (804) 755-7581
State: Virginia
City: Glen Allen
Zip Code: 23060


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related searches: Bon Secours Internal Medicine doctors, West End Internal Medicine, Glen Allen Internal Medicine, Richmond Internal Medicine doctors, Bon Secours Internal Medicine Greenville, sc, Bon Secours Find a Doctor, Clarence Childress, West End Family Medicine
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Reviews
I have mixed feelings about this office. I like my PCP here. He does a good job listening and willingly addresses all questions giving pluses and minuses of treatment directions. If you read other reviews you will find plenty of others will say the docs here are good to awesome, but the challenges come with timeliness of appointments. I have walked out of appointments that were delayed over 45+ minutes at this office because of other appointments I had scheduled. I really wish they could get a better handle on their scheduling. Appointments shouldn't be backed up 30-60 minutes within the first hour they are open. I usually schedule appointments for first thing in the morning. Currently I'm in an exam room waiting for my PCP. I arrived at 8:15 for a 8:30 appointment as requested to update my paperwork. Promptly at 8:30 I was taken back to an exam room and vitals were taken. At 8:50 my PCP walked in... to the exam room next door to see the patient in front of me I guess. I appreciate docs taking their time with patients but if appointments early in the day are delayed, I can only imagine what this place is like after lunch. I do want to give them 5 stars (which I do for their personality and treatment) but I have to knock them 2 stars for timeliness.
7 years ago (11-05-2018)
This practice has multiple doctors mines being Dr. Stewart who my kids and husband love she’s a young doctor but she listens and is very efficient double checking and looking over even her nurses work, She’ll even go as far as calling you at home to make sure that you’re OK after an intense visit. The office is clean and the lab is in house for blood work. I wasn’t so fond about the waiting room. There’s no organization or place to form a line to be help so everybody crowds around the windows. When you walk in there are four windows so after guessing what to do, pick a desks, your helped by rather sweet And efficient stuff. My preference would be for a pediatric office only to be for kids but this office is internal medicine as well so there’s all kinds of people in the office. Having a newborn I’d rather they’re not be adults that are sick in the office but overall it’s a decent office. Another thing I wasn’t too interested about was their call center. The office itself does not set your appointments but they rather have a call center that you call to schedule appointments. I don’t like that too much because they don’t know the importance of your appointment and it’s not a personal relationship that you have with them when scheduling.
8 years ago (17-01-2018)
I’ve read through the below reviews and am extremely surprised by these negative experiences. I have been bringing my family for years and never had any issues. Doctor’s offices can not control when multiple patients show up “late” for appointments. When you are 15 minutes late and so is every patient that day, the wait time adds up. Let’s all try to show everyone some courtesy and respect other people’s time.
7 years ago (03-05-2018)
Dr. Childress is a great doctor! Love him but I had to give one star for the front desk employees! And the lady in charge of scheduling. Normally when we go for a doctors visit the wait is between 1 and 2 hours just to get in the room and wait some more. Today I took my son to see his doctor for a visit so he could get a refill on medicine that he REALLY needs in order to function in school. I called and told them I would be 10-15 minutes late and they said okay that was perfectly fine. Appt was at 3:45 got there at 4 on the dot. Once I was there they told me my son couldn't be seen even though I explained the importance of him needing his medicine! They said 4 o'clock is past the 15 minute extended time frame for a 3:45 appt and I spoke to a supervisor to see if it could be worked out and she had a worse attitude than the front desk people. Very distasteful woman she is. She came to the window with an attitude and could care less about the severity of my son needing his medication! So disappointed with the decline in service these last couple of years. Only reason I stayed was because of Dr Childress and the hassle of switching 3 kids PCP was too much! Now I am beyond fed up and will switch my kids to another doctor today! If you would like to wait longer than your actual appointment and deal with disgusting attitudes this is the place for you!
7 years ago (03-05-2018)
Sorriest excuse of a doctors office I have ever seen in my life. You WILL wait at least 45 minutes in the waiting room regardless of how early you are for your appointment. Then once you are in the back you will wait just as long to be seen by a doctor. When you first walk in every "receptionist" has their window closed and you just stand there awkwardly while they all look at you and discuss who is going to help you. It's humiliating. It is impossible to reach anyone there. For example, I have called at least 5 times a day for the past 6 business days and still am no closer to having my problem solved. Most of the people on the phone are rude and could care less about you. If you need a prescription refill you might as well try to buy your pills on ebay because getting a refill from this place is a joke. Like I said it's the sorriest excuse of a healthcare facility I have ever seen. The way they treat people is inhumane. Management should truly be ashamed of themselves. Run away from this place as fast as you can. You will truly regret ever getting involved with this office.
7 years ago (19-04-2018)
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