Cut Ups Inc

Reviews, get directions and contact details for Cut Ups Inc

Address: 323 Gordon Dr, Exton, PA 19341, USA

Phone: (610) 363-8664

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State: Pennsylvania

Zip Code: 19341

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Reviews

My experience with Cut Ups was always a wonderful one. My mother had gotten her hair cut every two weeks at cut ups and we even got massages when they started offering them there. It was always a wonderful experience. 
However recently I returned to Cut ups to get a trim when I my whole view of this establishment changed. I was sitting and waiting for a chance to talk with the receptionist to schedule an appointment when a woman walked in asking if someone could cut her hair for her. She was an African American woman and she said she just needed a side cut and a shave on the one side. Nothing special done. 
It took the receptionist over 10 minutes of running around before she found someone who did African American hair...I'm sorry...Since when was that a problem?! 
Isn't hair, hair? The only difference is Texture which you learn in Cosmetology school. So why on earth would you hire stylists that cannot service everyone? 
But wait ladies and gentlemen it gets better! When she did find someone who could do this woman's hair she said that the stylist would need to schedule a consultation to do her hair. 
Yes...you read right. A Consultation. To do a simple cut. Not even a color or a perm or a relaxer. A. Cut.
That is the most ridiculous thing I have ever heard in my life. 
Don't get me wrong. I understand that African American hair, even Asian, hair is different, but the fact that they needed a consultation for a cut just blew me away. You are a stylist you should know how to handle everyone's hair, not just Caucasian hair. 
Not only has this establishment lost my respect, but it has also lost my trust. If you don't know the difference between different textures and how to handle it then I will never trust you with my hair again.

      
      
      
 9 years ago (28-07-2017)

I've been going here for over a year and love it. Kayla is awesome :)

 9 years ago (12-09-2017)

I have been a client at Cut Ups for the past 12 years. The staff is helpful and calls to remind me of my appointments. They are always friendly when I arrive and I always have a nice chat with their receptionist.

More importantly? After George does my hair I always receive compliments. It is always what a great hair cut I have. George works with my hair, as crazy thick and full of cowlicks that it is!

Thanks to everyone at Cut Ups who make me look and feel great!

 12 years ago (12-09-2014)

I will never go back there!! The business does not respect their customers. My stylist passed away, and they didn't let me know!
I was an established customer for over 10 years. My stylist Geri was truly a lovely person and an artist with my hair. I considered her my friend. I recently called for an appointment with her. The receptionist first told me Geri didn't work there anymore, (I made some comment), then she told that me, well, she had retired, (I made another comment) so then she finally told me that she had passed away a month or so ago...!! I was obviously very dismayed to hear of her passing and asked 2 questions: 1.) Why were her customer not notified?? and 2.) was there an address so I could send a card of sympathy to her husband or donate to something per her request?

I was told someone would get back to me, but 5 or 6 days passed and still no call, so I called again and was told that the owner had been away and had been too busy to call me back.
It is unconscionable and disrespectful to both Geri, and to me, that her clients were not contacted after her passing, and just plain rude that I got no response after my call.
I don't patronize businesses that don't appear to value and show respect to their customers or employees.
I will never go there again.

 13 years ago (02-06-2014)

This is in response to Ms. Brill's post. I worked aside of Geri for seven years and the last time you visited the Salon on January 4th, she already knew and scheduled her retirement, to take place, February 15th. Funny, she didn't mention that to you. She did retire on that date and was diagnosed after that. We at Cut Ups respected Geri and her husband Tom's wishes, that we do not call her clients, which is what we did, and that is why, you did not receive a phone call. So, I think you should have  respect for Geri, and her wishes, at that time, and not make this about you.

 12 years ago (20-07-2014)

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