DiamondBack Plumbing

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About

Diamondback Plumbing is a full service mechanical and Plumbing Contractor providing quality services to Residential and Commercial customers in Phoenix AZ.

Address: 17423 N 25th Ave, Phoenix, AZ 85023, USA

Phone: (602) 674-3255

Website

State: Arizona

Zip Code: 85023

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Reviews

Amazing group of people. Honest and fair! We had sewage backing into our standing shower and They came out on a Saturday at 5 pm for $180. All estimates were $300 and above. Prior to that we had estimates for pulling a gas line to our kitchen that went as high as $6300. Diamondback did it for $1800! I'm extremely happy that my wife found these guys. 

 8 years ago (02-04-2017)

I needed a pressure reducing valve installed on my home.  After calling around, Diamondback Mechanical offered the competitive price.  Not sure if he is the owner but Steve Herzog called me back very quickly to schedule the installation.  The plumber (Scott Andrews) was timely, did the job well (no leaks and reduced the pressure going into the home), and had no problem answering my questions as he did the work.  If asked by buddies, I'd recommend this company.

 8 years ago (24-02-2017)

My first initial contact was great, they were able to come out and performed a visual inspect my property FREE of charge, nothing was found.  Andrew, the service tech contacted me about the results and recommended a service with special equipment that would locate a leak within the property. The cost for this service was $299.00 I agreed for him to schedule the inspection.  He asked for my payment info over the phone (I provided it in good faith, but did not authorize him to run my card before the service was performed). I then received an alert that my card was ran, I considered calling him back but they realized that the service would be performed the next day. 
Next day, I get a call from Andrew stating their guy was at my property ready to perform the inspection.( I had asked for a 30 min call before arrival since I work and would not be at home, that didn't happen) I rush home and meet Alfredo the inspector that was supposed to inspect my property. He performed a VISUAL inspection of both front, backyard, checked my pool and meter. I pointed out a small leak in my sprinkler system in front of my property and that was that. 
I then called the plumbing company to ask about the "Special Leak detection" equipment that was supposed to be performed. No one is clear on what happened, I reach out to Andrew and he stated he would call the "Leak detection team" to figure out what happened. He was supposed to call me back that afternoon of course he did not. 

I called Andrew the next day,  he agrees the service that was supposed to be performed was not. I asked him for steps to get a refund and that was when things got worst. He stated that he had already rescheduled the "leak detection team" to come back to my property and perform the service. (Which was a lie, since I had not received a call to ask if I was ok with any specific day/time). At this time I told him "I do not want the service anymore, I cannot trust your company or that other company to do a good job" He said they had invested a lot of time with the initial inspection and asked me if I believed they deserved to get paid at all. I said absolutely not! the service was not performed and I need a refund, since I did not authorize you to run my card the day prior to the service anyways. He stated he was not authorized to give me a refund since they had already paid the "leak detection" company. 
I would have to call the office for that but he doubted they would be able to help. He stated I could possibly get a partial refund that they would only charge me a "SERVICE FEE" for the initial "FREE VISUAL INSPECTION" I was irate! He does not have authority to give me a full refund but can charge me for a "FREE" service and provide me with a partial discount. I called the office and after much back and forth was able to get my full refund back! Definitely not worth the trouble or time! I felt overwhelmed with emotion and felt taken advantage of. Perhaps because they assumed they could take advantage of a single mother!!!! Never again!

 8 years ago (26-12-2016)

I had a great experience with Diamondback Plumbing.
A friend referred this company and said they are great.She gave me their phone number.
I called the same day, A gentleman said I will have someone out today in 3-4 hours. Sure enough, he showed up and did the work and explained everything to me and he was Great!
Matt and Justin, Thank You! I will definitely refer your company!!
Thank You,
Stacey Meyers

      
      
      
 8 years ago (16-10-2016)

This company is not professional and can't get things done in a timely manner 

 8 years ago (28-03-2017)

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