Roto-Rooter Plumbing & Drain

Reviews, get directions and contact details for Roto-Rooter Plumbing & Drain

Address: 7250 W Frier Dr #105, Glendale, AZ 85303, USA

Phone: (623) 915-0995

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State: Arizona

Zip Code: 85303

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Reviews

Great customer service. I had a garbage disposal malfunction on Sunday evening. I called a handful of plumbers and Roto Rooter was the only one who not only answered (not an answering machine) but could give me an actual estimated time of arrival (not a "we'll call you back).
They called to confirm my appointment the next morning. And when their technician was running behind, they contacted me well ahead of time so I wasn't sitting around wondering where they were. 
The guy (can't remember his name) showed up, was courteous and professional. He took one look at my disposal and knew that it wasn't, as I thought, broken. It just needed to be "reset" basically. It took him 5 minutes,  for which he could have easily charged me for an entire hour. But he didn't. He was gracious enough to label it a service call and didn't charge us anything. 
We've all heard horror stories about plumbers/mechanics/contractors, but Roto Rooter was awesome. Definitely recommended for any plumbing questions. 

 10 years ago (08-11-2016)

I called Roto-Rooter after my tenant called and said they had standing water in the kitchen.  I called other plumbers before calling them but the earliest any of them could come was approx 4-6 hours.  Roto-Rooter said they would be out within 1-2 hours.  When the technician arrived, he let me know what the problem was and what it would cost.  He explained that the plastic tubing that runs to the fridge for the ice machine and water dispenser was punctured, leaking and needed to be replaced.  He said it would cost $225 - his hourly rate.  I asked how replacing a hose would take an hour and he explained that the minimum they charge is for 1 hour.  I then called the Roto-Rooter office and asked them about the price and they said the technician is responsible for creating the estimate.  I was pleased with their prompt service, but the price was a shock.

 13 years ago (28-05-2014)

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Roto-Rooter Plumbing & Drain

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