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Dillard's

  1. Barton Creek Square
  2. Texas Department Store

Reviews, get directions and contact details for Dillard's

Story

With nearly 300 stores in 29 states, Dillard's offers the most current styles in fashion, beauty and accessories. Our home store offers a vast selection of the most innovative and inspired merchandise to take your home to a new level of elegance. Visit us at this local destination or wwww.dillards.com.

Address: 2901 S Capital of Texas Hwy, Austin, TX 78746, USA
Phone: (512) 327-6100
State: Texas
Zip Code: 78746


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info
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Reviews
The store has the worst service I've ever experienced. I returned something with receipt one day after 30 days and would only get store credit. I returned something different two months later and had to walk with manager close to 400 yds leaving one store to enter another to get a return that took 30 minutes. I will never stop here again.
8 years ago (22-04-2017)
I am only giving this store 2 stars because it did have a good selection of brands BUT (and here's a big 'but' in my opinion) I went into this location to return something that was a little too small that was purchased on vacation in Oklahoma. Right when you walk in the door the whole store has this weird smell like rubber or wet fabric that hasn't properly dried and smallest like mildew or maybe both. The women who completed my return was very helpful! I am visiting from out of town and a cold front came in so I wanted to get a couple warmer items and instead walking over to Nordstrom since we were pressed for time, I figured I'd shop in this store. Where the women at the BCBG counter was nice she was not helpful with finding a dressing room or sizes in the clothes. I was trying on a jacket and a couple pairs of jeans since the weather had changed and it was a bit cool at the event today. I found a pair of jeans along with some PJs that I really liked and went to check out. As we were checking out we were having small talk with the women, explaining how we were from CA and that we had the opportunity to return my item while in TX since there was no Dillard's in CA. After we were done in Austin, we leave to head 'home' in Gidings (at my cousins house about 40+min away), as I'm laying out my clothes for tomorrow and pull out the jeans I just purchased, I come across the lovely ink filled security sensor still attached to the pant leg. So not only am I mad the she forgot to take off the sensor but tomorrow is Sunday which means the store is only open from noon - 6:00pm which is right at the prime time for being at the MAIN event which we flew into Austin for, with the venue being a good about 40min away from this Dillard's location. I understand that people are human but we were the only customers on the whole level so she had no reason to be distracted. So now I have to make a special trip there, be late to my event, all because a sales rep forgot to remove the ink filled security sensor at checkout.
8 years ago (23-04-2017)
My friends and I went couch shopping today at the Dillard's in Barton Creek Square Mall to help a friend find a couch for his new place. We had heard from our friend that they had found a decently priced couch at Dillard's sale so we were excited to check it out. We were not in the store for more than five minutes and were testing out our first couch out when we were approached by the manager of the furniture department, Mari Pugh. She immediately asked us, "Where here does it say chat room? This is not a chat room or a lounge." We were all just silent at first because we were confused. At first, we thought she was just making a bad joke. She kept asking. Then she said, "I have had so many of you teenagers come in here and use this as your personal lounge and destroy our furniture. You can't sit here. You are going to wear out the furniture and then I won't be able to sell it." She kept contradicting herself as she also said, "We don't sell floor room furniture." My friend responded, "But we are looking for a couch. We were considering purchasing this couch?" Then she began arguing with him. She said, "No you were not!" She was implying that we did not have enough money to shop at Dillard's. She said, "You can try Macy's" The security guard began laughing and a woman who was mopping the floor said, "Or you could try Rooms to Go." Just to clarify, the three of us are college graduates and the other two friends are currently finishing up college, so for her to refer to us as teenagers was incredibly insulting. We were kicked out of the store because we did not look wealthy enough to shop at Dillard's. I have NEVER been told that I could not test out furniture before purchasing it. How else are you supposed to know if you are going to like a couch before buying it? It did not make any sense. Mari Pugh was incredibly unprofessional and rude to us. If she was afraid that we were loitering, she could have politely inquired about us being there or politely asked us to leave if we were not seriously considering making a purchase but she just assumed the worst. We each agreed that we will not be returning to Dillard's since we have never felt so discriminated against and learned that Dillard's sells cheap furniture which can not withstand four people sitting on at a time.
8 years ago (02-09-2016)
Manager Very rudely interupting when asking other employee to apply for cradit card. Never said excuse me or even looked at us saying sorry. No way have i ever felt dissrespected. Not good representation of store
8 years ago (17-01-2017)
Went to the Clinique in the Dillard's. Got color matched with a foundation. The sales associate took forever to select it from the stock and bag it up, which I thought was odd, but I paid for it and went home. Get home, and it's not the right color. Clearly, they didn't have my color in stock and she just wanted her commission anyway so she picked a close color to charge for me and trusted I wouldn't notice. Skeevy behavior, I won't be returning.
8 years ago (13-11-2016)
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