DriveTime Used Cars

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DriveTime is the nation's largest used car dealer network and finance company helping people with credit issues find and finance a vehicle.

Address: 1653 S Interstate 35 E, Lewisville, TX 75067, USA

Phone: (972) 219-2351

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State: Texas

Zip Code: 75067

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Reviews

Hugo was awesome he followed up on my request with an email and was very pleasant when he invited us to the dealership. Upon reviewing a car he listened to our concerns and suggested another car that we ended up loving. I have worked with Drivetime before and although our visit was pleasant Hugo knocked it out of the park.

 7 years ago (08-08-2017)

Well the people were nice. The car I bought there has had nothing but issues. When I looked at the car to test drive it, it had to be jumped.  The guy assured me the battery was fine that the car had been sitting. I questioned him several times and he reasurred me. Also the vehicle came with no floor mats and no engine cover . Any ways 5 days later my car wouldn't start the battery was very very dead. I work at a garage so I had it taken there, the battery had to be replaced because it was bad. Now i'v had the car for 4 months and get a check engine light every month for something. Also upon further inspection of the vehicle I learned both rear and front bumper has been replaced and I was told the vehicle had been in any wrecks... feeling pretty taken advantage of.

 7 years ago (27-09-2017)

Really appreciate all the great work from Alejandro  and Allen in helping me getting this vehicle. Alejandro was highly professional throughout the process. He knew what he doing. I would surely recommend him for for other people. 
Good work. ..Thanks 

 8 years ago (24-04-2017)

Best car buying experience Ive ever witnessed. Excellent customer service from Hugo and Sarah. Quick and easy. GREAT PRICE!!!

 8 years ago (04-06-2017)

I would have given them a 5 star review had Ernest, the "manager" not called me. He should have continued to let Alejandro handle my car search because Ernest was very disrespectful and flat out rude. I went into DriveTime to look at vehicles as I wasn't completely sure of what I was looking for. Alejandro was very friendly and showed me a few vehicles that I didn't quite like, so I went home and did more research. I found a car that I specifically wanted after driving in a friend's car, so I called Alejandro to let him know of that specific car. He informed me that they didn't have the car but the inventory replenishes every week, so I said that I'd be willing to wait it out. The next day I get a voicemail from Ernest asking me to call him and I did so. He was very condescending during our entire phone call. He told me that they had a car that was a year older than the one I wanted and that I needed to come test drive it ( he didn't ask me if I wanted to, told me I needed to). He repeatedly said, "and then convince me as to what the difference is between the cars.I don't see the difference so you can try to convince me as to why their different." Excuse me?? Who's buying a car and why should I convince you of anything? The obvious fact that the body styles are different is not enough? Then as I was explaining why I wanted the car that I did, I heard a beep in my ear and a few seconds later a message began playing saying that the maximum time for this recording has been reached and to replay the recording press 1 and so forth. So at some point of the conversation he began recording me without my knowledge or consent. Why I'm not sure but as soon as the message started to play he was ready to get off of the phone with me. I will say that the sales consultant I initially worked with was fine but Ernest eliminated any chance of me purchasing a car with their location. Please realize that when you're searching for a vehicle YOU are the customer. Don't feel pressured into buying something you don't want, especially something that is as big as a car no matter what you're credit score is. There are plenty of companies that will work with you if you are diligent in your search. I'm not saying don't do business with DriveTime at all, but I am saying #1 make sure you aren't being recorded because that was just crazy, and #2 stick to your guns and be willing to move on if they don't have what you want or don't understand what good customer service is.

 8 years ago (16-02-2017)

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Reviews, get directions and contact details for DriveTime Used Cars

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