Dunkin'

Reviews, get directions and contact details for Dunkin'

"America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts."

Address: 12245 San Jose Blvd , Jacksonville 32223, FL, US

State: FL

City: Jacksonville

Zip Code: 32223

Opening Hours

Monday: 05:00-23:00
Tuesday: 05:00-23:00
Wednesday: 05:00-23:00
Thursday: 05:00-23:00
Friday: 05:00-23:00
Saturday: 05:00-23:00
Sunday: 05:00-23:00

Update Info

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Reviews

I stopped at 4:53 to buy a Latte and the employees told me that the promotion starts tomorrow. Yet none of the signs that they have promoted everywhere says nothing about the start date. When I wanted to order one they wouldn’t honor it. So I left. This is false advertisement. If you promote something without any dates listed, you should honor it. Plain and simple. Heading to Krispy Kreme now.

Horrible service.  Messed up our order, twice.  Huge line.  Extremely inefficient.  Would give a one-star, but the staff was very pleasant.  However, they need more training or a process to stick to.  It's a great location, but would be a shame to lose it due to poor management.

Very horrible service extremely long wait times. Waited 25 minutes on three iced coffees after I had already paid.

Although nothing is perfect 100% of the time is if at all ever but I love Dunkin Donuts in general but the one in Bartram is fantastic along with the San Jose location and the one on Phillips that's 24 hours in Bayard. Short of it being really busy sometimes with long lines most of the employees are pretty decent about taking care of you. every now and then they'll slip you a freebie too. The donuts for the most part are better to me than Krispy Kreme as far as certain ones are concerned but mostly the coffee is what I go there for and if that's what you're looking for it's the best place to go. Starbucks isn't the answer and neither is Krispy Kreme let alone gas station coffee or any fast food place LOL. Now if you just want a good glazed donut or apple fritter then I suggest you visit Krispy Kreme. I recommend the hot mocha swirl coffee at Dunkin. The trick with the donuts of course is to get them earlier in the day because they sit out for a long time and get stale. Especially at the Phillips Highway location in Bayard.

I had to return because I was given the wrong coffee.  These things can happen, but I was greeted with a rude and confrontational attitude.  To make the experience more enjoyable the top was not on tight so the replacement coffee spilled in my vehicle.  I have been to many DD with good service and friendly people, this location is neither.

Delish. Superb. Great customer service and the donuts are always fresh. Thanks y'all.

Finally this location has gotten his act together. I had deliberately ignored this place for at least the last two months because they were chronically understaffed, slow, and unpleasant. Today, though, both the girls taking my order and the one at the window Were very pleasant! My entire drive through experience this morning was about two minutes. Please, keep up the good work!

I've frequented this location for 5 years now, or since they opened, and this new manager has phased out the quality employees and replaced with a 180° drop in quality, expediency, and professional/customer service!!! Many times in the a.m. the iced coffee isn't stirred, or shaken, the cream & sugar quantities are off, and lastly...the wait is astronomical!!! Sunbeam is ny new fave!!!

I have been gone to this place multiple times just because of convenience. But the reality is that this Dunkin Donuts place sucks. They have messed up my order countless times and then to top it off they are always running out of the most popular flavors of coffee. Then instead of owning up to the responsibilities that their managers are not doing a very good job of keeping inventory stocked they make up excuses such as we don't carry hazelnut flavor anymore. I instead go to another location that is close to my work  and  they have stated clearly  that  they still do carry the hazelnut flavored coffee and unfortunately  they get a lot of people that come to their location  because that other location can't seem to get their act together . I think the Dunkin Donuts Corporation really needs to take a hard look at this location because you're not doing a very good job of representing the brand.

The coffee is good and the people are friendly but I've gotten hair in my doughnut on at least 3 seperate occasions. Once can happen to anyone, twice is not good. Gave it another shot a few months later and found another. I'll stick to coffee at this location.

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