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ElleSpa

  1. Oregon
  2. Oregon Spa

Reviews, get directions and contact details for ElleSpa

ElleSpa

About

Full service Spa Retreat offering unique and gifted Massage and Spa Services as well as overnight accomodations and local foods located in Silverton, OR.

Story

ElleSpa, Inc. is an appointment only day spa located in Silverton, Oregon providing unique, highly specialized, talented and gifted services using organic and locally acquired materials and ingredients.

Address: 421 N Water St, Silverton, OR 97381, USA
Phone: (503) 874-4545
gro.apselle@ofni
State: Oregon
City: Silverton
Zip Code: 97381


Opening Hours

Monday: Closed
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: Closed

Update Info
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Reviews
After repeatedly charging our credit card and having to dispute charges with our credit card company and Cory telling us he was sorry and wouldn't happen again and it just kept happening. We had to cancel our credit card to stop getting charged. This place is horrible, should be closed down, and everyone refunded for the services they never recieved. Bad business. I wish I could give 0 stars because they don't even deserve 1.
7 years ago (20-03-2018)
In utter disbelief at how poorly we were treated by the staff at Ellespa. (And are still being treated) after asking for a refund for services we did not receive and attempted to schedule for months, the owner reported us to the local police asking that we not contact him. Back story: I scheduled a spa day for my birthday two months in advance, was told i'd be contacted by Elle to set up the specifics of my "special day"...never heard from Elle. Day before my birthday came and I called, left a voicemail asking if we were still a-go. Got a call back late that evening stating they had lost my number and that's why I hadn't heard from them (red flag #1) & the spa day was cancelled due to a gas leak and i'd be contacted to reschedule accordingly. Never heard from them, another month went by.(red flag #2) We called and sent multiple emails to attempt scheduling. As you can assume, the magical spa day I anticipated was quickly losing it's appeal. After asking for a refund, due to being completely ignored and mistreated by these people, I was told there is no refund policy in place. Oregon law states you cannot keep money for services you have not rendered to your customers. And according to many other negative reviews, this isn't the first time they've mistreated their customers. I have received inappropriate text messages late at night (10:40pm) from the owner (Corey) talking badly about my fiancé who attempted to collect our refund of $500, stating he "did not like him and didn't want to communicate with him, but I was sweet so we can work out a deal". I don't want to work out a deal with someone who bad-mouths my fiance and can't stick to his word on calling someone back to reschedule. We will be contacting the Better Business Bureau so they can do their own investigation into this "business" to attempt saving other good people from going through this hell. Please, save your money and go to a place where integrity in business is valued.
7 years ago (22-09-2017)
I don't even know where to start. For Valentine's Day this year I bought my fiancé a $500 spa day. She contacted ElleSpa to schedule and was told a follow up call would soon follow. It never did. Fast forward to the day before her scheduled appointment (she made for her birthday) and My fiancé called to ask why she hadn't been contacted yet to ask about the specifics of her "personalized spa day" and was called back late in the evening by Corey and told they had lost her phone number and needed to cancel the spa day. From that day, July 13th to today September 20, we have sent over 10 emails and called many times (they don't answer the spa phone so don't bother). I'm honestly disappointed beyond words. As business owners, we would never treat our customers the way we've been treated with Elle Spa and will be recommending our friends and family do business elsewhere.
7 years ago (20-09-2017)
I spent a day at Elle Spa with two friends to celebrate one of my friends birthday. Prior to prepaying for the reservation, we were told that the $500 each we were paying would allow for unlimited spa treatments. In addition, for the $500 price tag we were told we would have a private chef for dinner and could have anything we wanted. Unfortunately, the day end up a disappointment. While I can recommend the dream lotion massage as being very relaxing; that was about the extent of the amazing part of the day. About 7 to 10 days prior to our arrival, I sent an email detailing what spa treatments we would each like, our favorite scents and what we would each like for dinner. I was told I would be hearing from Elle once she reviewed the emails, but never did and actually followed up via email to double check the arrangements. Two days prior to our arrival, I received a phone call from Corey, who stated that we wouldn't be able to have two of the spa treatments we'd asked for. When we arrived, we met Corey, who was very nice. Now, on the website, it states our day would start with a light breakfast, so we all arrived quite hungry. Unfortunately, we were presented with small slices of pumpkin bread and hot tea. After we explained, Corey did make us a quick breakfast. After a tour and breakfast, Corey got a treatment room together and had the birthday girl go first for her body scrub while we (myself and my other friend) waited in the living room drinking tea. This surprised me since I assumed from the way Corey was describing things that we'd have more than one person providing treatments for us. Nope, just Corey which meant a lot of waiting, luckily we all brought books to read and just sat in the living room while we each had treatments. Now, on the website it states the scrub is supposed to last an hour but they actually lasted about 30 minutes each but are customized to each person's favorite scents, which was nice. After the scrubs we each changed into bath robes. Unfortunately, the birthday girl discovered her robe was too small which made her feel uncomfortable since she had to keep a towel across her legs in order to not flash everyone, so if you are larger, be aware. After our body scrubs, we had a light lunch and each took turns having our dream lotion massages which included a facial. The dream lotion massages were great but the facial was tagged onto the end of it and honestly didn't seem worth the extra $50 listed on the website and Corey left for 15-20 minutes in the middle of it while we each had a mask on our face. I was in there for so long; I almost got up and rinsed my face off myself because I thought maybe he'd forgotten about me. So while I can recommend the massage, I can't recommend the facial, as I've had better, less expensive ones at other spa's and salons. By the time Corey finished with our scrubs and massages, it was getting close to dinner time. Now, this was the part we were all looking forward to most. We each have vastly different tastes and thought it was such a cool idea having a personal chef. Unfortunately, this is the part of the day that disappointed the most and I cannot recommend it. The dinner was a four course meal, and was tailored only to the birthday girls list. My list and my friends' list were completely ignored even though I'd checked to make sure they'd been received prior to our visit. Now when I say we each have different tastes, I can't stress that enough. Myself and my friend who shelled $750 each to pay for the day were quite ticked off that we didn't get anything close to the meal we'd ordered and what we were served was just ok at best and not worth $125 extra at all. So, if you go don't get the private chef, it's not worth it. I did try emailing and speaking to the spa about our visit prior to posting a review. We asked for a partial refund on 2 of the dinners(we spent $1500 and asked for $100 back) , I was told I'd hear back in a few days. That was 2 weeks ago and when I did speak to Corey, I was basically told we were wrong for how we felt. So we won't be back.
8 years ago (03-12-2016)
Just finished another amazing massage and had to give my kudos to ElleSpa! Every time I come here I am struck by the beauty of the space, relaxing and elegant. The waiting area is comfortable and inviting. The massages I have received have been wonderfully relaxing. My job as a cleaner is very stressful on my body, with shoulder, back and leg pain I thought just came with the work. After beginning treatments at ElleSpa, my pain has decreased as well as a noted benefit to my overall well being. The Scrubs and Mini Facials where my special treat on my birthday, and they are wonderful as well. Thank you, ElleSpa for being such an amazing place. I can't wait to enjoy future visits, I recommend it to everyone!
10 years ago (14-04-2015)
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