Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 536 Irwin St, San Rafael, CA 94901, USA

Phone: (415) 721-1090

Website

State: California

City: San Rafael

Zip Code: 94901

Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 5:30 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

I have always been a loyal Enterprise customer, but they were certainly not transparent regarding our last rental through their San Rafael, CA location.

Was told we could do an after-hours drop of the keys, which we did.  Come to find out, because of their office hours, no one checked-in the vehicle for four days.  Therefore, all those extra days were charged to us, even though the vehicle was not being used for any of them.

Yes, we were given the standard “We can’t release liability of the car”, but they weren’t willing to budge at all or at least meet us halfway.

Enterprise, next time be clear about dropping off vehicles at your smaller offices.  Renting from an airport would’ve saved me hundreds of dollars.

 8 years ago (10-01-2018)

I recently had a horrible experience at this car rental agency. After having thoroughly walked around a car with the Enterprise agent in Eureka and pointing out some dings and scratches to the agent, I picked up the car and drove it to San Rafael. Upon returning the car at this San Rafael location, the woman checking in the car got on her knees, looked underneath, and said there was a dent under one of the doors. If the was a dent, I certainly did not cause it driving down Highway 101. Also, the agent in Eureka did not get on his knees to look under the car. The fact that they are now claiming damage is outrageous and comes across as a scam to try to get money from credit cards or insurance carriers. She even said something to the effect that since it was a company rental I would not have to pay. I told her that whatever she was seeing was not caused by me and left it at that, but then a claim showed up. This is dishonest business. Avoid this agency.

 8 years ago (21-11-2017)

I see it advertised that Enterprise picks you up and it doesn't specify miles, so from our arrival point to Enterprise totaled 11 miles so we couldn't be picked up for the limit is 5 miles which wasn't advertised in commercials so that was our first disappointment with Enterprise. Then when returned car, our train was scheduled to leave at 10:21am, we had planned on calling Uber to get us from car rental to train station, however for some reason the reception on our phones was failing. My husband and myself were upset and they seemed less than thrilled to help except for offering to call us a cab which seemed like forever to contact and get there. I'm not saying that we were to be treated like the King and Queen of San Rafael but we rented the car Friday and returned it on Monday and smiles we're never ending while charging us, yet seemed no compassion when we were in a jam. 11 miles is not that far off from 5 only 6 more miles and a small price to pay for returning customers, however we won't be using Enterprise again unless no other options are available.

 8 years ago (08-10-2017)

Best customer service consistently!  Hassle free. Goes the extra mile!

 8 years ago (29-11-2017)

Lela is very helpful and knows her job. I rent frequently and now that She knows what I want she is helping to make sure I always get a car that works well for me. The last car I rented was a new volvo hatchback which I need for my bicycle. I felt safe and it was fun to drive.

 8 years ago (30-07-2017)

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Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

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