Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 910 E Chicago St, Elgin, IL 60120, USA

Phone: (847) 741-2002

Website

State: Illinois

Zip Code: 60120

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Reviews

CUSTOMERS BEWARE!!! I wonder what the requirements are for good customer service. I made a reservation for a wknd wedding 3wks ago . The entire ordeal was very poor customer service all around. For starters the "manager" in formed me that although I made a reservation it didn't matter bcuz they gave my car away. Oh yeah he found a replacement 2 towns over and said I would have to pick it up but that I would get a crossover SUV for my inconvenience. Only to drive out of the way and be given a smaller car. Now I'm forced to leave later and alter my travel by 3hrs. After driving 5hrs and almost to my destination the front tire blows out in the hghwy. Enterprise roadside left us in the side of the hghwy for hours and there towsvc never showed. If it wasn't for traveling family members WHO CHANGED THE FLAT AND GOT IS OFF THE HIGHWAY, we would've been left on the side of the highway.After talking to rd SVC I was informed that I had to take the car to the airport if I wanted to exchange it. Again "the company that picks you up" couldn't pick us up.... unless I was ok with waiting 5-6 hrs for a car to be delivered. We missed the wedding that we went out of town for. Then to add insult to injury I explain this to the branch manager after waiting for him to come to the office. I am middle age with a disability. (Cane clearly visible) The manager then told me sometimes things happen but if I wanted to I could take the car back 2 towns over to St. Charles and see if they would do something about it. I then asked him if he was serious and said I would be contacting the corporate office instead and he told me to go right ahead. I now see why he didn't care. I've talked to the corporate office 4 times all calls made on my dime and not once did anyone Rtn my call or apologize for the horrible road trip. Customers Beware...... I wonder who you have to be to get the customer service they claim to have?? EIGHT PHONE CALLS TO CORPORATE OFFICE ALL EITH PROMISES OF CALL BACKS FROM REGIONAL OFFICE AND STILL NO RESPONSE!

 7 years ago (10-10-2017)

I have been renting cars for a couple years now and I have met all types of people in different branches but no one compares to the branch manager Joe. His customer service is 100% satisfying.
I can count on him to make sure I'm happy with ever resurvation. If there is as pacific car I prefer he will go out of his way to help locate a vehicle for me. He is dependable and extremely helpful. I wish his branch had more option of full size or premium cars. Overall I really enjoy my experience at this location and hope to contour renting with joe and his staff for many more years.

 8 years ago (29-06-2017)

Great customer service. I was able to make 
A late change to my reservation and they willing to work with me. 
Never had a problem in renting a car from them. They have great rates and will continue
to use them in the future!

 8 years ago (18-05-2017)

People working were courteous, however the car selection is small. The Sonata that was given to me, smelled like vomit and had stains on the seat and headliner. I had to drive a total of six hours in a vehicle that smelled like puke.

 8 years ago (03-08-2017)

I'm a small business owner, I will be using the services at 910 E Chicago St on a regular basics, the team is awesome to deal with, very professional, friendly...I wouldn't go anywhere else👍🏾

 8 years ago (13-07-2017)

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Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

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