Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 350 I St, Arcata, CA 95521, USA

Phone: (707) 826-9090

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State: California

Zip Code: 95521

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Reviews

Helpful staff with cars preheated on a frosty morning. The only thing I had to figure out was turning off the seat warmer

 8 years ago (11-12-2017)

Went in to the store after waiting for 20 minutes for a ride. Anna was to busy with some ben co worker guy. They even kissed in front of us before helping us after being in the rain freezing. Worst place ive ever been.

 8 years ago (28-11-2017)

Booked my car reservations six weeks in advance.  We arrived at the airport and called the Enterprise Office.  Waited for 20 minutes to get picked up.  Rose the shuttle to the office for another 20 minutes.  I've now been at their office waiting for "my" car for an hour and it's STILL NOT HERE!  I'm incredulous and deeply disappointed.  Should have paid another $25 and got a car at the Arcata airport.  Never again with these folks at this location.

UPDATE:  The young woman at the counter (Anna) was exceptionally kind and professional.  Clearly the ongoing delays were not her fault.  Although she tried her very best,  she was unable to  overcome what appeared to be the lack of support staff. When I returned my car for days later, she warmly apologized again, having remembered me from the initial check out the car.  While I sincerely appreciated her professionalism and kindness, it is rather clear to me that this dealership has some administrative problems.

 8 years ago (22-08-2017)

Anna Riccomini was extremely helpful with our vehicle we rented four hours away in San Fran. Very professional and highly recommend her location given their customer support.

 8 years ago (14-10-2017)

*** Updated Review - How do you go from 2 stars and the review below to 4 stars and what I'm about to write? The answer is you have someone like 'Matt'. I explained my situation, he listened, took notes, and called me back after his business hours concluded - he left a voicemail. I called back just a moment ago and 'Matt' explained where the reservation went wrong (an incorrect discount code) and then stated the steps he was going to take to rectify the matter. His professionalism, courtesy, accountability, and demonstrated willingness to put in extra effort blew me away. What's right is right .... at first, this was a negative experience, I now consider to this be an exceptional example of customer service. Cheers & Kudos 'Matt'. ***

1) I didn't get the deal that I booked, that tripled the price of the rental - had I known ahead then I'd have made different arrangements ....
2) Will 'hooked' me up with a Dodge Charger. It was dirty, beaten up, and not the Nissan with good gas mileage. Good for him, I drove it back to SFO, sucked for me cause I needed to get to SFO and the booked price changed on the spot.
3) This is how locals in Arcata treat folks coming off the hills/mountain. I didn't appreciate the stereotyping.
4) I have a job, I travel often, and this Enterprise isn't business class - worst rental experience I've had with Enterprise, Hertz, etc.

 8 years ago (28-06-2017)

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Reviews, get directions and contact details for Enterprise Rent-A-Car

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