Ernie's Service Center

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About

Automotive Repair

Story

Mon-Fri 7:30am-6:00pm

Address: 6281 Graham Hill Rd, Felton, CA 95018, USA

Phone: (831) 335-5332

Website

State: California

City: Felton

Zip Code: 95018

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

Your review: 
In the 15 years that Ernie’s has serviced my two vehicles, they have been consistently professional, courteous, and fair. I recently brought my car back on an issue they previously diagnosed and repaired. The initial problem had returned. It was quirky and difficult locating the cause. They found a deeper issue and repaired it, to my surprise, at no charge. Ernie’s service department has always come through for me on difficult issues. My experiences over the years has built trust. I find they operate with integrity.

 8 years ago (10-03-2018)

I was just going to get more oil in my car and expected to pay $$$ but they did the service for free and taught me how to as well! Service was excellent, oil was a good price, and the people were super nice and welcoming even though I know nothing about cars. Thank you Ernie's!

 8 years ago (23-03-2018)

Best auto body ever. They had me quoted at $440 for new pads and rotors. They could have replaced the rotors and I would have been fine. But once they got it up on the rack, they determined they could resurface the rotors because there was plenty of material left. Saved me $200. And they fixed my parking brake for free without me even asking. Great prices, honest people. I wouldn't go anywhere else.

Support small businesses!

 9 years ago (17-10-2017)

Very honest and professional. Communicated with me that some of what I wanted done to my truck wasn't necessary yet.

 9 years ago (09-02-2018)

If you are looking for a great place to get ripped off Ernies is the place for you. My girlfriend went there for a simple smog check. Prior to this the car had a full tune up and the egr valve replaced. The car was running perfectly. Then she brought it to Ernies and after 3.5 hours she called me saying one of the smog machines broke which is why it was taking so long. After 4.5 hours she gets home saying her car failed the smog test and that when she would let off the gas pedal the car would die. Ernies told her that for $80.00 they could fix the problem and guarantee the car would pass smog.
After doing some research I found a number of complaints saying the same thing and every single complaint was by a woman. Not one male had this issue. 
It took me almost 1 full day to troubleshoot the problem. Since the egr valve was brand new it was the last thing I checked. What I found was a disconnected and plugged vacuum hose to the egr intake. I called and talked to the shop manager who was ignorant enough to act like he did my girlfriend a favor by not charging her for the smog.  
One last note... If the smog machine broke no one at Ernies is qualified or state certified to fix and calibrate it. There is no certified  tech in the state that could be onsite to fix the machine in a couple hours as they are booked up for weeks.
 Go to Holiday smog in Santa Cruz if you want an actual smog check rather than a scam. Plus they are pass or no pay. Oh, the car passed smog no problem when she took it to Holiday.

      
      
      
 9 years ago (27-10-2017)

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