Family Dentistry By Dr Moore

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Address: 636 Crown Pointe Ln Suite 105, Rock Hill, SC 29730, USA

Phone: (803) 329-4746

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State: South Carolina

Zip Code: 29730

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Reviews

Dr. Moore is great, but I'm disappointed that I was charged for a periodontal cleaning when my teeth were in great shape and there wasn't much to clean.  They hygienist said several times during my appt. that my teeth were very clean and she couldn't find anything to clean.  It only took half of the time as my regular cleaning, yet, they still charged me for a periodontal cleaning.  I called the office and got no real help from the front desk.  All she said was that she asked the hygienist and she was told that the charges were correct.  Well, I was there and I I didn't feel like the visit warranted such charges.

 7 years ago (14-10-2017)

Beyond annoyed with the lack of communication in scheduling appointments. My husband had one set 6 months ago, then they cancelled the day of when his schedule is insane. Got one for today only to find the babysitter wasn't needed because they booked someone else in his place, oh but they can get him in at 12 when the sitter has had my child for over 4 hours for no reason!

 7 years ago (05-10-2017)

One of my teeth cracked and left a hole, so I reached out to the office. I made sure to let the receptionist know the severity of my tooth. I was advised that the next available appointment was two weeks out. Just to levitate the uncomfortable feeling when air went in the hole, I bought an over the counter tooth cement and filled the tooth. The day of my appointment I arrived thirty minutes early at 4:30pm and sat in the waiting room until after 5:15pm. Needless to say when I got into the back, x-rays were taken. As I waited to see Dr. Moore, I was advised that she will let me know what needed to be done. During that time I asked twice if I was going to get a filling today. I was told hold tight until Dr. Moore speaks to me. Finally, the Dr. and I went over what needed to be done and she left the room. The dental assistant came back with a printout advising the cost of everything and this was close to 6pm (one and a half hour since I arrived). I politely asked, so am I not getting a filling today? And I was told we only have 30 minutes and the numbing takes some time. So I left with nothing done, but the x-rays and my insurance paid out for the visit. I am so disappointed I am now looking for a new dentist. Still walking around with my damage tooth.

 8 years ago (29-06-2017)

Dr Moore and staff are very knowledgeable and that impresses me everytime i return for my appointments. I will take consistency over flash any day!

 8 years ago (12-05-2017)

It was my family's first visit to this practice. I scheduled the appointments for all 4 of us (my husband, myself, my one year old and three year old). I was told they would take one adult and one child back and then we'd switch. That didn't happen. They wanted to take my husband back alone until I brought it to their attention. After that it seemed like nothing was organized. I wanted to go somewhere where the dentists and staff see children and that was not the impression we got.  While getting my teeth cleaned I was given a keyboard and asked to help chart my own teeth while the hygienist was probing my gums and calling out what numbers to type. I couldn't even see what numbers I was typing!  Very unprofessional in my opinion. I was told they would give me prices for a mouth guard and that never happened. Overall I felt like this was not the experience I was wanting from a family dentist.

 8 years ago (25-03-2017)

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