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Reviews, get directions and contact details for Firehouse Subs

Firehouse Subs

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Serving a variety of hot gourmet submarine sandwiches. Made with premium meats & cheeses, steamed hot and piled high on a toasted sub roll.

Address: 4994 N Hamilton Rd, Gahanna, OH 43230, USA
Phone: (614) 855-2444
State: Ohio
Zip Code: 43230


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Reviews
I ordered online, and picked it up on the way to a softball game. Unfortunately, the order was incorrect. I sent an email from the ball field and was very impressed to not only hear back from the manager, but the owner as well. He offered to take care of my next order. Excellent customer service. This past Sunday I called the store and placed my order. When I arrived, it was not ready yet. No big deal. I stood there and waited. I noticed the employees began doing other tasks like sweeping, and chatting in a back room. I thought maybe they were waiting for something. There was nobody else in the place, and the employees looked at me standing there several times. Ten minutes later, the young man at the counter called my name. He handed me the bag, and offered me a free cookie admitting that he forgot I was there. My order had been sitting on top of the oven, and I had waited for over 20 minutes total. I was baffled when I arrived home just 2 minutes down the road to find my hot sandwhich was cold......and made completely incorrectly again. I ordered roast beef with no mustard,add mushrooms. My sandwich came with spicy mustard only....Nothing else that was supposed to be on there, and no mushrooms. I'm wondering what the odds are that it happened twice in a row. It sounds like something needs to be done within the store. :/
8 years ago (09-08-2017)
Subs are fresh and delicious! Great service too! Nice job Dustin!
8 years ago (25-06-2017)
The Italian is ine of the best subs Ive had in a while
8 years ago (10-09-2017)
Always an excellent experience! Everything tastes really, really good.
8 years ago (22-07-2017)
Subs are delicious but if this location is busy expect a long wait. I recommend trying their own barbecue sause, very good.
8 years ago (02-06-2017)
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