Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 11520 124th Ave NE, Kirkland, WA 98033, USA

Phone: (425) 406-7662

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State: Washington

Zip Code: 98033

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Reviews

This is a typical Firestone location.  They handle domestic and foreign brands, just not electric vehicles unless it is for tires.  This is a busy shop so schedule ahead.  I recommend you use their coupons.  One of their best deals is their lifetime alignment package which is around $160.  The techs are competent but they do go through some turnover.  One thing to note, they usually don't do transmission flushes and they won't repair certain parts like seatbelts.  I like the fact they are open 7 days a week and open till 7pm on weekdays.  They will install new parts like filters, lights, or wipers not sold by the shop and bought by the customer.

 7 years ago (12-12-2017)

This place is great. They know me and take care of me, with a smile. Great communication and advice. I've tried other Firestones and the service is just not the same. The manager Jack is one of the best customer service leaders I've ever met.

 7 years ago (23-08-2017)

Positives: I was grateful that they were able to look at my car on such short notice. The guy(s) who I spoke to on the phone were super nice and helpful. I came in an hour early, thinking I'd just be dropping it off, but they  did the alignment right then and there. It was roughly only 30 minutes, so I was done before my appointment time.
Negatives: The girl at the front counter wasn't very friendly. I wanted to discuss another issue the car was having and she wasn't interested in speaking with my about it. (Sounds like declining an opportunity to make more money, maybe that's just me. Just take a peak and see if there is a way I can spend more money with you, I just gave you the invitation.) Instead she talked to me like I didn't know what I was talking about, but I had been dealing with the issue for quite awhile and had worked in a shop myself, so I wouldn't say I'm ignorant with cars. However, she did come off as a little green. I spent my waiting time handling other tasks that needed to be done. When my car was done early (which again is a positive), I was still on the phone. My head is shaved on one side, the phone was one the shaved side, so it would be very hard for her not to notice that I was on the phone. She kept trying to get me to come over and check out anyway, "your car's done... your car's alignment is done... your car is ready." So I rushed off the phone  and checked out. As we barely went over the information, I got the feeling she didn't mention my concern to the mechanic. I asked where they parked my car, they said outside the door in the parking lot. But it was at the end of the row of cars, instead of in some of the open spots that were closer. Not too big of a deal, but just made the experience a little worse.
I think what would have made this a 100% positive experience and made me want to come back would be to have the mechanic who would be working on my car check me in and out. So they first hand know my concerns and can talk to me about the work they did. 
Not a horrible experience, but I don't have any intention on returning.

 8 years ago (27-02-2017)

We've used firestone for years. Appreciate their attention to detail and willingness to work within our budget. 

 8 years ago (28-06-2017)

They took good care of me

 7 years ago (24-11-2017)

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Firestone Complete Auto Care

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